D-3Appellant's Evidence Submission - Redacted
4 passages
3.6.4 Billing - a) Customer-generators will be billed under the otherwise-applicable metered rate schedules. - b) If in a given billing period the electricity supplied to NSPI's grid by the customergenerator exceeds that supplied to the cu...
AI summary This section outlines the billing procedures for customer-generators, including how excess self-generation is banked as energy credits and applied to future bills, and how net purchased energy requirements are calculated and billed. Credits are carried over until the customer's annual anniversary date and compensated at the appropriate retail rate.
5.5 BILLING ADJUSTMENTS When a customer disputes the amount of electricity consumed from the meter, the Company shall: - a) Initiate a check on the meter reading to ensure the original reading was correct and advise the customer. - b) If t...
AI summary The document outlines the process for handling customer disputes regarding electricity meter readings, including verifying the original reading, conducting an 'As found Meter Test' in a certified facility, and allowing for an independent test if the customer remains unsatisfied.
CUSTOMER UNDERBILLED Should it be necessary for the Company to make a billing adjustment as a result of a customer being underbilled, for any reason, such adjustment for the amount of electric power and energy consumed in excess of that re...
AI summary The document outlines procedures for billing adjustments when a customer is underbilled, requiring them to pay for the excess consumption. The adjustment is limited to six months prior to the last meter reading, except in cases of illegal or wilful interference with metering equipment, where the adjustment period is not limited.
CUSTOMER OVERBILLED Should it become necessary for the Company to make a billing adjustment as a result of a customer being overbilled, the following time frames for the adjustment are used to calculate the overbilling as per the Electrici...
AI summary The document outlines the time frames for billing adjustments in the event a customer is overbilled, referencing the Electricity and Gas Inspection Act, R.S.C. 1985, c.E4 as amended.