Topic:"Billing Procedures" in M12876

Complaint Information DRO made decision on: May 19, 2026 Type of complaint: Billing Issues Additional details: - Double billing for November, 2025- January, 2026 period. - HUGE Over-billing for January,2026- March 20,2026 period compared t...

AI summary A customer alleges double billing and over-billing by Nova Scotia Power for 2025–2026, citing inconsistent smart meter testing, unchanged living conditions, and unresponsive customer service. They request bill adjustments to reflect prior usage and account for recent rate hikes, supported by screenshots and a 2024 Emera Company reference.

Jan 25 3464 Meter number 2561900 Rate code 06BO No. of days 136 New meter read 10053.95 Last meter read .00 Multiplier 1 kWhused 10054 2561900 06BM 136 1736.19 .00 1 1736 2561900 06BP 136 872.93 .00 1 873 Your meter was read on Mar 20, 2026

AI summary The document contains meter reading data for a customer with meter number 2561900, showing electricity usage across three different rate codes (06BO, 06BM, 06BP) over a 136-day period, with readings taken on Mar 20, 2026.

º secure6.i-doxs.net/l Current Bill Amount: $672.27 Due date: Feb 23, 2026 Web Access # Billing process nspower.ca/billing update:

AI summary The document displays an electricity bill from Nova Scotia Power Inc. (NSP) with a current amount of $672.27, due by February 23, 2026, and includes web access information for billing processes. No regulatory arguments or topics are explicitly discussed in the text provided.

Nova Scotia Power Inc. PO Box 848, Halifax Nova Scotia B3J 2V7 Any questions? Please call us at 1-800-428-6230 Weekdays Bam-6pm www.nspower.ca Account Number Amount due Feb 23 $672.27 GREG E HAMMOND Service address TOD Service from Nov 21...

AI summary Nova Scotia Power Inc. issued a billing statement for Greg E Hammond, showing an outstanding balance of $672.27 as of February 23, 2026, with no late fees applied. The bill includes energy usage data from November 2021 to January 2026 and notes a payment received on December 30.

MYA Top pick V POWER Select Service Address: Click above to select the account information you would like to see.

AI summary The document presents a UI prompt for selecting a service address to view account information, accompanied by an image reference. It does not contain substantive analysis or discussion of regulatory issues, programs, or policies.

From: Customer Relations < [email protected]> Sent: May 20, 2026 9:28 AM To: [email protected] Customer Relations < [email protected]> Subject: RE: 19 May POST DRO Final Written Decision re re Greg Hammon...

AI summary Greg Hammond disputes NS Power's billing decision, citing insufficient evidence and meter synchronization issues. He plans to appeal to NSEB and report the DRO to regulatory agencies, alleging procedural flaws and bias. NS Power confirms receipt of the DRO's decision and will mail it to the customer.

er's day-to-day operations. My Decisions are binding on Nova Scotia Power but not on the Customer. Customers may appeal my Decisions (within 12 days of receipt of Final Written Decision) to the Board. Your Dispute in summary is: that you h...

AI summary Customer disputes overbilling by Nova Scotia Power following a cyberbreach, citing a $2142.95 outstanding balance for Jan-Mar 2026. NS Power attributes the error to a Customer Information System failure after meter replacement in Nov 2025, billing usage from Nov 4, 2025, to Mar 20, 2026. Customer claims double billing for Nov 2025-Jan 2026 and alleges financial hardship as a single, fixed-income senior.

ates you may request the meter be tested by Measurement Canada. The N.S.U.A.R.B. may require you to complete the Measurement Canada test before considering or ruling on your appeal to this decision. The local office of Measurement Canada c...

AI summary The text outlines the process for resolving a billing dispute through meter testing by Measurement Canada, as mandated by the N.S.U.A.R.B., including procedures, fees, and outcomes based on test results.

To NSP CR & Don Farmer, Your description of an " error" occurring in meter readings is not acceptable. The error could have been that I was overbilled NOT underbilled. I want to see definitive proof of exact meter readings - time, day, dat...

AI summary Greg Hammond disputes an alleged billing error, asserting he was overbilled and demanding proof of exact meter readings, noting a threefold increase in usage compared to previous years with no change in living conditions.

ts, theft of power). Meter accuracy thus becomes the "acid test" in determining if appropriate usage is being billed. The test to confirm meter accuracy is an "as found" meter accuracy test, performed by N.S.Power in their Measurement Cana...

AI summary The text discusses meter accuracy testing by N.S.Power and the impact of estimated meter readings on billing. It explains that estimated readings may lead to discrepancies, but actual readings later reconcile errors through a self-reconciling process. Meter accuracy is critical for fair billing, with independent tests available via Measurement Canada.

N.S.Power Please provide me with N.S.Power's position in the matter as well as copies of relevant account statements, meter reading information, and relevant computerized notes or notices. Don Farmer, P.Eng. Dispute Resolution Officer From...

AI summary A request is made for N.S.Power's position in a billing dispute, along with supporting documents. Greg Hammond emails the Dispute Resolution Officer (DRO) about incorrect billing, seeking clarification and evidence.

Dear DRO, I'm submitting billing evidence for inaccuracies in my NS Power bills of late, postcyberbreach. I have attached my Nov.'25-Jan.26 bill , which shows an amount due of $672.27. Also attached is the subsequent bill for the period fr...

AI summary The customer is disputing NS Power bills for inaccuracies, including double billing and overbilling, and has contacted a supervisor without resolution. They request assistance from the DRO before escalating to the Energy Board, citing financial hardship and alleging systemic billing errors.

payments dating back to 2021. Please accept the following summary of activities and communications pertaining to the May 19, 2026 DRO decision being appealed by Mr. Hammond: June 9, 2026 L. Wallace • In November 2020, Mr. Hammond connected...

AI summary Mr. Hammond, a Time-of-Day (TOD) customer, appealed a May 2026 DRO decision regarding his 2021 energy bill. NS Power investigated and found his usage was lower than the previous occupant, with bills consistent with his prior address. The case references Confidential Attachments 2 (pages 3-4) for detailed billing analysis.

a ($4.52) late charge adjustment (credit) which was applied to Mr. Hammond's balance, bringing it down from $945.79 to $941.27. This is referenced at page 54 of 59 in Confidential Attachment 3 . Mr. Hammond then made a payment of $269.00 o...

AI summary Mr. Hammond's energy bill had errors in the application of charges and late fees, leading to incorrect balances. Payments were made, and subsequent bills reflected the correct charges based on the new meter installation date. The base charge calculation was consistent across periods.

\ \ EXTERNAL EMAIL / COURRIEL EXTERNE \ \ Exercise caution when opening attachments or clicking on links / Faites preuve de prudence si vous ouvrez une pièce jointe ou cliquez sur un lien Thank you for your response Ms. Wallace. I would li...

AI summary Greg Hammond requests to add a statement to his NSEB submission, highlighting a significant increase in his electricity bills post-March 2025 breach compared to 2020-2025 periods, with some charges up to four times higher. He seeks scrutiny of billing discrepancies.

- 1 (a-b) NS Power is not aware of any request by the customer for an independent meter test from - 2 Measurement Canada. NS Power has no insight into the reasons why the customer may not - 3 have requested such testing.

AI summary NS Power states it is not aware of any request by the customer for an independent meter test from Measurement Canada and has no insight into the reasons for the lack of such a request.

NOVA SCOTIA ENERGY BOARD IN THE MATTER OF: THE PUBLIC UTILITIES ACT - and - IN THE MATTER OF: A DRO Appeal regarding Billing by a customer of NOVA SCOTIA POWER INC. (NS Power) – Greg Hammond INFORMATION REQUESTS To: Jennifer Ross Director,...

AI summary The Nova Scotia Energy Board has issued an information request to Nova Scotia Power Inc. regarding billing practices under the Public Utilities Act. The request was sent to Jennifer Ross and requires a response by August 7, 2026. The contact person is Rianne MacDonell.

Request IR-4: Reference Exhibit H3 NS Power's Response to Appeal. Pages 61 to 119 of pdf contain the customers invoices from November 18, 2020, through May 20, 2026. The invoices have the customer listed as Time of Day (TOD) from November...

AI summary The text outlines several requests related to NS Power's billing and metering practices, including explanations of billing periods, meter test codes, errors in energy charges, meter reads before rate changes, and the operation of an Electric Thermal Storage (ETS) unit.

NOVA SCOTIA ENERGY BOARD IN THE MATTER OF: THE PUBLIC UTILITIES ACT - and - IN THE MATTER OF: A DRO Appeal regarding Billing by a customer of NOVA SCOTIA POWER INC. (NS Power) – Greg Hammond INFORMATION REQUESTS To: Greg Hammond From: Nova...

AI summary The Nova Scotia Energy Board has issued an information request to Greg Hammond of NS Power regarding billing practices under the Public Utilities Act. Responses are due by August 7, 2026, and the request was issued on July 17, 2026, in Halifax.

From: Greg Hammond Sent: August 17, 2026 7:22 AM To: Wallace, Lisa Cc: MacDonell, Rianne ; Cavanaugh, Marina ; Penney, Nicole ; Blake Williams ; Carley Freeman ; Chris Lanteigne ; Jennifer Ross ; Kathleen Murray ; Lisa Forsey ; Sofia Reine...

AI summary Greg Hammond is requesting additional time to complete a document for a DRO appeal due to recent surgery. He accuses NS Power of double-billing and overbilling and questions the impartiality of Don Farmer, citing a potential conflict of interest due to Farmer's consulting company being paid by NS Power.