Topic:"Billing Procedures" in M12982

Appeal - NS Power Dispute Resolution Officer (DRO) Reference Number: 260720002 Submitted on: Monday, July 20 2026 at 07:50:10 PM (ADT) Contact Information Name on account: Ralph Fitzpatrick Account number: Business contact: Account address...

AI summary A customer is appealing a decision by the DRO regarding a billing issue, claiming an abnormal increase in energy consumption was reported retroactively for 2025, leading to a significant increase in the bill. The customer requests the removal of the retroactive consumption to match the 2024 usage and questions if the time of day saving program caused the discrepancy.

Supporting documents uploaded: - Fitzpatrick Consumption Review for 2025.xlsx - DRO 9 July POST DECISION re DRO Final Written Decision re Dennita Fitzpatrck consumption.docx - DRO Final Written Decision re Dennita Fitzpatrck consumption bi...

AI summary Supporting documents related to a billing dispute between Dennita and Ralph Fitzpatrick and the utility provider have been uploaded, including a consumption review, a DRO decision, and meter readings.

Statement of Account / Customer / Premises Balance Bill Date Type 2004/02/10 Elec 2004/01/14 Elec 2003/12/09 Elec 2003/12/03 Elec 2003/10/09 Elec 2003/09/16 Elec 2003/08/12 Elec 2003/07/16 Elec 2003/06/10 Elec 2003/05/07 Elec 2003/04/09 El...

AI summary The document presents a detailed billing history for a customer, including multiple electricity bills, late charges, and payments made over several years. It includes information on energy charges, taxes, and other fees, with a focus on account balance tracking.

\ assumes time of day discount applied

AI summary The text assumes the application of a time-of-day discount, which may influence billing procedures and customer energy usage patterns.

(see more detailed explanation below); and that that your total April 2025 to Feb 2026 usage is therefore accurate. Board approved Regulations relevant to this matter are 5.1 and 6.4 – copy attached. Specific bills can be other than expect...

AI summary The document discusses the accuracy of billing based on estimated versus actual meter readings, explaining that estimated readings are reconciled with actual readings in subsequent bills. It also references Board-approved regulations 5.1 and 6.4.

ou seeking consent after they receive this email. Please copy N.S.Power at the email address above on all future email to me. They will similarly copy you on their email to me related to this matter. Your dispute is a "consumption dispute"...

AI summary The dispute involves a 'consumption dispute' where N.S.Power is responsible for delivering power to the metering point, not for on-premise energy usage. Meter accuracy is emphasized as the key factor in determining appropriate billing. Estimated readings may affect specific bills, but discrepancies are reconciled with actual readings in subsequent bills.

PO Box 910 ● Halifax, Nova Scotia ● Canada ● B3J 2W5 July 23, 2026 Ralph Fitzpatrick Dear Ralph Fitzpatrick, Re: Account No. Meter No. 2032751 We are writing to confirm the results of the recently requested meter test. This test was conduc...

AI summary Nova Scotia Power conducted a meter test at the request of Ralph Fitzpatrick and confirmed the meter operates within prescribed accuracy limits. The letter informs Fitzpatrick of the option to request a further test by Measurement Canada at a cost of $55.00, with a potential credit if the meter is found to be inaccurate.

15 in the DRO file attached as Confidential Attachment 1 . - July 7, 2026 NS Power provided its position to DRO, stating the following: Access for the DRO has been granted on subject account # . The first attachment is a copy of the accoun...

AI summary NS Power provided its position to the DRO regarding billing discrepancies due to estimated meter readings. The DRO ruled that estimated readings can lead to unexpected bills but are reconciled with actual readings in subsequent bills, ensuring accuracy over time.

NS POWER COMMUNICATION/BILLING - i) My husband and I contacted NS Power several times regarding this issue. - \ Apr 23 they told my husband usage was aligned with previous year THIS IS INCORRECT. - \ NS Power was unable to provide any just...

AI summary The customer reports issues with NS Power's billing and communication, including incorrect usage alignment claims, lack of response to emails, and failure to separate actual from retroactive usage. The customer also highlights a 43% increase in consumption, attributed to a cybersecurity attack and a new 'time of day' program that impacted meter records.

THE ISSUE IN DISPUTE q) The 2025 adjustment in consumption, for which there are no readings, no proof, no known cause and it occurred during a MAJOR computer system issue at NSP results in a 43% increase in our consumption and 45% increase...

AI summary The issue in dispute concerns a 43% increase in consumption and 45% increase in cost for 2025, attributed to an unexplained adjustment during a major computer system issue at NSP. The complainant questions the validity of the adjustment, citing lack of meter readings, potential impacts from a cyber attack, and possible issues from the Time of Day Savings Program pilot.

Request IR-1: - NS Power's Regulations say: - When a customer disputes the amount of electricity consumed from the meter, the Company shall: - a) Initiate a check on the meter reading to ensure the original reading was correct and advise t...

AI summary NS Power's regulations outline the process for resolving disputes over electricity meter readings, including initiating a check, conducting an 'As found Meter Test,' and allowing for an independent meter test by Industry Canada if the customer remains unsatisfied. The request asks whether an independent meter test was requested for the period 2025–2026.

Request IR-1: - In Exhibit F-4, NS Power included Utility contact by Account screenshots, in particular Attachment - 2, Page 9 of 9, the comment lines noted that a CR adjust of $107.77 was made. - a) Please provide the calculation that NS...

AI summary The document contains several requests for clarification regarding billing practices and calculations by NS Power, including the basis for a $107.77 credit adjustment, the allocation of usage to different rates, and the accuracy of consumption data reported for a customer's account. Requests also cover meter data storage and estimation policies.