Topic:"Billing Procedures" in M12773

Appeal - NS Power Dispute Resolution Officer (DRO) Reference Number: 260328001 Submitted on: Saturday, March 28 2026 at 02:49:25 PM (ADT) Contact Information Name on account: Celine Franz Account number: \ \ \ \ \ \ \ Business contact: Acc...

AI summary Celine Franz appeals a DRO decision regarding a disputed February 2026 bill, citing a 7109 kWh usage increase during December 2025–January 2026 compared to the prior year. She attributes the anomaly to a 2025 cyberattack on Nova Scotia Power, which compromised billing systems, and notes her previous bill (December 2024–January 2025) was accurate.

9 kWh/day This represents an increase of approximately 73% in daily consumption, which is excessive and unexplained. This clearly demonstrates that the issue cannot be dismissed as a minor discrepancy or explained by annual consumption tot...

AI summary The appeal challenges a DRO decision, arguing it ignored a 73% spike in daily consumption (9 kWh/day) during December 2025–January 2026, attributed to a March 2025 cyberattack causing systemic overbilling. The appellant requests a focused review on this period, using actual meter readings and historical data, rejecting NS Power's reliance on annual totals. All documentation has been submitted, and a fair correction is demanded.

iable, and fair correction if any overbilling is confirmed. I appreciate your attention to this matter and request a prompt decision, as the billing discrepancy is substantial. Sincerely, Celine Franz How do they want the complaint resolve...

AI summary Celine Franz disputes a 73% increase in her December 2025–January 2026 energy consumption billing, claiming it is excessive and unexplained. She requests an independent review by Nova Scotia Power to adjust the bill to reflect historical usage levels from December 2024–January 2025 and demands verifiable evidence to justify the discrepancy.

btained following estimated meter readings, all estimation error is reconciled (see more detailed explanation below). Board approved Regulations relevant to this matter are 5.1 and 6.4 copy attached. Specific bills can be other than expect...

AI summary Estimated meter readings may lead to billing discrepancies, which are reconciled upon receipt of actual readings. The self-reconciling process ensures cumulative errors are resolved in subsequent bills. Board Regulations 5.1 and 6.4 are referenced as relevant to this matter.

Nova Scotia Power Inc. PO Box 848, Halifax Nova Scotia B3J 2V7 Any questions? Please call us at 1-800-428-6230 Weekdays 8am-6pm www.nspower.ca Billing process update: nspower.ca/billing Account Number Amount due Mar 12 $1,403.04

AI summary This document is a billing notice from Nova Scotia Power Inc. to a customer, indicating an amount due of $1,403.04 as of March 12. It includes contact information and a reference to a billing process update.

Statement of Account / Customer / Premises Customer CELINE FRANZ Service address 2026-02-10 CHG $1,408.24 $1,403.04 2026-01-06 PAY 284.00CR 5.20CR 2025-12-09 CHG $278.80 $278.80 2025-11-06 PAY 13.40CR $0.00 2025-10-09 CHG 536.42CR $13.40 2...

AI summary A customer account statement for Celina Franz detailing charges, payments, and balances from 2022 to 2026. The table shows transaction dates, types (e.g., CHG, PAY, LCG), amounts, and cumulative balances, reflecting a history of electricity or utility billing activity.

PO Box 910 Halifax, Nova Scotia Canada B3J April 16, 2026 REDACTED Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12773 – DRO Appeal – Celine Franz Dear Ms. Wallac...

AI summary Celine Franz appeals a DRO decision regarding a disputed $1403.04 NS Power bill for February 2026, citing higher consumption in December and January 2026 compared to prior years. NS Power must respond by April 16, 2026, with supporting documentation.

nt. April 16, 2026 L. Wallace amount of $1403.04 in February 2026 and she disputes it because it shows her consumption in December and January as higher than in the same period in previous years. - March 23, 2026 Ms. Franz contacted the DR...

AI summary Ms. Franz disputes her NS Power bill for higher consumption in December and January 2025-2026 compared to prior years. NS Power explains that previous bills were based on estimated meter readings, while the February 2026 bill reflects actual usage after a true read. NS Power notes her total consumption decreased over the past year.

The last true read in April 2025 showed 55430.91. The next true read was the one in February 2026, which had a reading of 70908.81. Ms. Franz's consumption between April 2025 and February 2026 was 15477.90 kWh. • March 26, 2026 – The DRO i...

AI summary The document outlines a customer's dispute over an electricity bill, citing discrepancies in consumption readings and estimated meter readings. The DRO issued a decision explaining that estimated readings can lead to unexpected bills, but these are reconciled once actual readings are obtained.

ual readings, as a result off the cumulative, and self-reconciling nature, of the meter reading process. The self-reconciling process is more fully explained in the immediately following paragraph. … Once an actual meter reading is obtaine...

AI summary This document discusses a dispute regarding meter reading reconciliation and billing, with NS Power agreeing with the DRO's decision that the customer was billed appropriately. The appeal was filed by Ms. Franz, and NS Power offers payment arrangements without interest or late fees.

Nova Scotia Energy Board Celine Franz P.O. Box 1692, Unit M, Suite 300 1601 Lower Water St. Halifax, N.S., B3J 2S3 Canada 26.April 2026 Subject: Response to Nova Scotia Power Submission – Appeal M12773 (Account # Dear Nova Scotia Energy Bo...

AI summary The response challenges Nova Scotia Power's reconciliation of estimated bills, arguing that the February 2026 bill primarily reflects an under-estimation of winter-period consumption in October–December 2025, rather than earlier summer estimates. The estimated winter consumption was significantly lower than the customer's typical usage, leading to a 3,000 kWh discrepancy.

gives the impression that the full amount of consumption occurred within that billing period, which does not reflect the structure of the estimated billing adjustments described by Nova Scotia Power. Importantly, the most recent actual met...

AI summary The appeal concerns whether the February 2026 bill accurately reflects electricity usage within that billing cycle, noting a stable consumption pattern and an isolated spike in usage. The applicant requests a review of the reconciliation of estimated consumption to the correct billing period.

sent you a message Response to IR-1 – Appeal M12773 Dear Mr. Nguyen, Please find below my responses to IR-1: - (a) No, Nova Scotia Power did not mention or offer a meter test to me at any point during my dispute with NS Power, during the D...

AI summary Celine Franz responds to IR-1 – Appeal M12773, stating that Nova Scotia Power did not offer a meter test during her dispute or appeal. She clarifies her concern is about the accuracy of estimated consumption and billing period attribution, not the meter's defectiveness. She is willing to cooperate with a meter test if the Board deems it necessary.

NON-CONFIDENTIAL 1 (b) The property has a standard AMI Meter. 2 3 (c) Meter # was installed at the property on August 3, 2022. 4 5 (d) No. 6 7 (i) N/A. 8 (ii) This was a new meter that had not been used at any other premises before being 9...

AI summary The document details a meter installed at a property on August 3, 2022, which was new and tested by NS Power. A February 2026 reconciliation bill addressed discrepancies between estimated and actual usage from June 2025 to December 2025. NS Power asserts no meter issues and notes reduced annual consumption from February 2025 to February 2026 compared to prior years.

CONFIDENTIAL (Attachment Only) 1 Request IR-2: 2 3 According to the copies of Ms. Franz's bills NS Power provided to the Board on April 16, 4 2026, there were four estimated bills issued in June, August, October and December 2025. 5 6 (a)...

AI summary The text outlines an information request (IR-2) made to NS Power regarding billing practices for Ms. Franz, including how consumption was estimated during specific periods, the availability of usage data post-cyber incident, and the meaning of rate code 03B. A response is provided with account and bill details.

Request IR-1: - NS Power's Regulations say: - When a customer disputes the amount of electricity consumed from the meter, the Company shall: - a) Initiate a check on the meter reading to ensure the original reading was correct and advise t...

AI summary NS Power's regulations outline procedures for resolving disputes over electricity meter readings, including initiating a meter check, performing an 'As found Meter Test' in a certified facility, and allowing for an independent test by Industry Canada if the customer remains unsatisfied.

Request IR-1: On April 16, 2026, NS Power provided Ms. Franz's Statement of Account that showed the first charge dated August 10, 2023, for . However, the Account Usage Info from the same Attachment 1 showed the earliest meter read on Octo...

AI summary The document outlines three requests related to NS Power's billing practices and metering procedures for Ms. Franz. It seeks clarification on the start date of her account, the type and installation details of her meter, testing procedures, estimation methods for bills, and the meaning and impact of a specific rate code.