NSPI DRO Appeal - Billing Issues - Celine Franz

What's happened

Filing Timeline

• 13 Oct
  RIR

  Nova Scotia Power filed responses to NSEB Information Requests IR-4 to IR-11 in the Franz DRO Appeal, attributing billing errors to a CIS coding error and declining to recover 5,051.90 kWh of underbilled consumption
• 01 Oct
  Document

  Customer Celine Franz raises unapplied $400 HEAT Fund credit as a secondary issue in existing NSPI billing appeal M12773
• 29 Sep
  Document

  Appellant Celine Franz filed three documents in M12773 alleging NS Power failed to apply an approved $400 HEAT Fund credit and disputing meter accuracy results
• 28 Sep
  Document

  NSEB Board Staff issued second-round information requests to Nova Scotia Power in the Celine Franz billing dispute appeal, with responses due October 13, 2026
• 17 Jun
  RIR

  Nova Scotia Power filed responses to three Board Information Requests in the Franz DRO appeal, disclosing meter installation history, estimation methodology, and the impact of a cyber incident on historical usage data.
• 27 May
  RIR

  NSEB Board Staff issued Round 1 Information Requests to both Celine Franz and Nova Scotia Power, and Franz filed her responses, in a DRO billing appeal centering on estimated bills and meter test procedures.
• 27 Apr
  Document

  Appellant Celine Franz filed a rebuttal challenging Nova Scotia Power's characterization of estimated billing reconciliation in Appeal M12773
• 16 Apr
  Document

  Nova Scotia Power filed its response to Celine Franz's DRO appeal, defending the accuracy of a $1,403.04 February 2026 reconciliation bill resulting from estimated meter reads across June–December 2025.
• 31 Mar
  Correspondence

  Board acknowledges Celine Franz's appeal of NS Power Dispute Resolution Officer decision on billing issues
• 30 Mar
  Document

  Residential customer Celine Franz filed an appeal challenging a Nova Scotia Power Dispute Resolution Officer decision on billing issues related to alleged consumption overcharges following a 2025 cyberattack.

The filings themselves

Documents

What's discussed — click to drill in

Topics