Hi Lisa,
Hi Lisa, I need to let you know about another issue concerning the same NS Power account. I'm not sure whether this can be addressed as part of the current case, but I would prefer not to open a separate complaint regarding the same accoun...
AI summary Luci is informing Lisa that NS Power has not applied a $400 CAD HEAT Fund credit to her account. She is concerned about having to address the same issue again in six months and prefers not to open a separate complaint.