Appeal - NS Power Dispute Resolution Officer (DRO) Reference Number: 260328001 Submitted on: Saturday, March 28 2026 at 02:49:25 PM (ADT) Contact Information Name on account: Celine Franz Account number: \ \ \ \ \ \ \ Business contact: Acc...
AI summary Celine Franz appeals a DRO decision regarding a disputed February 2026 bill, citing a 7109 kWh usage increase during December 2025–January 2026 compared to the prior year. She attributes the anomaly to a 2025 cyberattack on Nova Scotia Power, which compromised billing systems, and notes her previous bill (December 2024–January 2025) was accurate.
sult of system errors caused by the cyberattack. Detailed Consumption Comparison December 2025 – January 2026: 7109 kWh / 59 days → 120.5 kWh/day December 2024 – January 2025: 4402 kWh / 63 days → 69.
AI summary The text references system errors resulting from a cyberattack and provides energy consumption data comparisons. December 2025–January 2026 shows 7109 kWh over 59 days (120.5 kWh/day), while December 2024–January 2025 shows 4402 kWh over 63 days (69.x kWh/day). The data highlights a significant increase in daily consumption post-cyberattack.
9 kWh/day This represents an increase of approximately 73% in daily consumption, which is excessive and unexplained. This clearly demonstrates that the issue cannot be dismissed as a minor discrepancy or explained by annual consumption tot...
AI summary The appeal challenges a DRO decision, arguing it ignored a 73% spike in daily consumption (9 kWh/day) during December 2025–January 2026, attributed to a March 2025 cyberattack causing systemic overbilling. The appellant requests a focused review on this period, using actual meter readings and historical data, rejecting NS Power's reliance on annual totals. All documentation has been submitted, and a fair correction is demanded.