Topic:"Rates And Money" in M12773

Celine Franz After review and consideration of all of the following and attached, my Final Written Decision in the matter follows. I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Po...

AI summary Celine Franz, the Dispute Resolution Officer (DRO), outlines her role in resolving disputes between Nova Scotia Power and customers. The customer disputes their February 2026 bill due to a significant increase in electricity consumption compared to previous years, despite no change in usage behavior. The customer also notes that recent bills were based on estimated meter readings, while the February 2026 bill was based on an actual reading.

actual usage from February 2025 to February 2026 – 14,520 kWh's Total actual usage from February 2024 to February 2025 – 19,281 kWh's Total actual usage from February 2023 to February 2024 – 21,152 April 16, 2026 L. Wallace kWh's It is NS...

AI summary The text provides electricity usage data for a customer account from February 2023 to February 2026 and states that NS Power believes the customer has been billed appropriately. The customer is offered payment plan options, and documents such as the account ledger and meter reads are referenced as attachments.

NON-CONFIDENTIAL 1 Request IR-1: 2 On April 16, 2026 NS Derror provided Mr. Eveny's Statement of Account that showed the 4 On April 16, 2026, NS Power provided Ms. Franz's Statement of Account that showed the first charge dated August 10,...

AI summary The document outlines information requests related to Ms. Franz's account with NS Power, including when the account was started, the type of meter installed, and whether the meter was tested. NS Power responded that the account was started on August 3, 2022.

CONFIDENTIAL (Attachment Only) 1 2 3 4 5 ; Bill Date: 12 August 2025 Season Flag: S Bill Period: 10 June 2025 to 12 August 2025 6 7 8 Bill Date: 9 October 2025 9 Season Flag: S Bill Period: 12 August 2025 to 9 October 2025 13 Bill Date: 9...

AI summary This document contains confidential billing information and details about a DRO appeal (NSEB M12773) involving NS Power's responses to information requests from the Nova Scotia Energy Board. It also references data loss due to a cyber incident affecting historical usage data starting January 2026.

CONFIDENTIAL (Attachment Only) 1 2 (d) Rate code 03B is the domestic bi-monthly rate. 3 4 (e) Yes, the rate code determines which estimation routine is used when estimating customers' 5 usage. Franz DRO Appeal IR-2 Confidential Attachment...

AI summary The text outlines rate code 03B as the domestic bi-monthly rate and explains that rate codes determine the estimation routine used for customer usage. A confidential attachment related to a DRO appeal has been removed.