Topic:"Billing Procedures" in M12818

Appeal - NS Power Dispute Resolution Officer (DRO) Reference Number: 260415001 Submitted on: Wednesday, April 15 2026 at 04:03:54 PM (ADT) Contact Information Name on account: Winton Porter Account number: Business contact: Account address...

AI summary Winton Porter, a low-income resident, alleges NS Power has overcharged him for electricity for over a year, with bills tripling and unaffordable monthly costs exceeding $700. He claims the utility refuses to acknowledge the overcharging and demands rate reductions to prevent displacement due to unaffordable energy costs.

Billing Adjustment Identification < [email protected]> Thu 2025-12-04 11:47 AM To: Dear Winton Porter: We are reaching out to let you know that the billing adjustment has been completed on your account. The adjustment is for $594.381. The tota...

AI summary Nova Scotia Power (NSP) informed Winton Porter of a completed billing adjustment of $594.38, updating his account balance to $863.64. The notice emphasizes equal monthly billing, with a current budget balance owing of $346.00, and directs inquiries to Customer Care. The communication includes contact details and a confidentiality notice.

Customer WINTON PORTER Service address 2026-03-31 PAY 275.00CR $1,965.79 2026-03-24 CHG $1,143.84 $2,240.79 2026-02-27 PAY 323.00CR $1,096.95 2026-01-30 PAY 323.00CR $1,419.95 2026-01-23 ADJ 594.81CR $1,742.95 2026-01-23 CHG $1,168.31 $2,3...

AI summary Customer Winton Porter's billing history from 2024 to 2026 shows recurring payments (PAY) and charges (CHG) with fluctuating account balances. The table tracks credit payments, service charges, and account adjustments over time, reflecting regular billing cycles and potential service usage patterns.

Wint Porter After review and consideration of all of the following and attached, my Final Written Decision in the matter follows. I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Pow...

AI summary Wint Porter, a Dispute Resolution Officer (DRO), addresses a customer dispute with Nova Scotia Power regarding billing under the Equal Billing Plan. The customer claims bills from July 2025 to March 2026 were based on estimated readings, leading to a $594.81 credit after a November 2025 meter reading. An April 2026 actual reading (44239) required reconciliation, resulting in a fully reconciled May bill. The DRO's decision is binding on Nova Scotia Power but appealable by the customer.

mit a photo of their meter to calculate actual consumption and review the resulting monthly billing amount. May 7, 2026 L. Wallace This is referenced on page 2 of 6 in Confidential Attachment 2 .

AI summary The text references a process where customers may submit a photo of their meter to verify consumption and review billing, dated May 7, 2026, and cited in Confidential Attachment 2 (page 2 of 6).

- December 2, 2025 Following receipt of the customer's submitted meter photo confirming a meter read of 31,835, NS Power issued a credit to the customer's account to correct previously overestimated usage of 3,052 kWh. This is referenced o...

AI summary NS Power corrected an overestimated usage charge in December 2025 after a customer submitted a meter photo. A subsequent higher meter reading in April 2026 led to a dispute, with the customer challenging the billing. NS Power denied requiring further adjustment, while the DRO requested clarification. The case involves billing accuracy and dispute resolution processes.

vided its position to DRO, stating the following: - […] Meter connections to our billing system have been restored and customer billing is returning to normal. - NS Power confirms that the customer's meter reads for July, September and Nov...

AI summary NS Power disputes a customer's claim regarding estimated meter readings and billing adjustments, asserting that estimated bills were corrected with a $594.81 credit and subsequent in-person meter reads reconciled actual usage. The DRO's Final Written Decision (April 15, 2026) upheld NS Power's billing as compliant with Regulation 5.1.

ssued his Final Written Decision pertaining to this appeal, finding as follows: In the context of Board approved Regulation 5.1, N.S. Power has appropriately billed the Customer for service to ( ). This is referenced on pages 12 to 13 of 1...

AI summary NS Power corrected Mr. Porter's bill after a cyber incident disrupted meter data access, leading to estimated billing. Adjustments were made using manual readings, resulting in a $594.81 credit. NS Power agrees with the DRO's decision that billing was appropriate under Board-approved practices.

n the account ledger dated January 23, 2026 (page 7 of 13 of Confidential Attachment 2 ), demonstrating that Mr. Porter's account was reconciled in accordance with Board‑approved billing practices. NS Power communicated this adjustment to...

AI summary NS Power reconciled Mr. Porter's account using a $594.81 credit, following a cyber incident that led to estimated billing. A true meter reading confirmed no adjustment was needed, and NS Power apologized for the inconvenience. The company clarified its role is to deliver electricity, not control consumption factors.

General Complaint - NS Power and municipal electric utilities Reference Number: 260512001 Submitted on: Tuesday, May 12 2026 at 11:03:34 AM (ADT) Contact Information Name on account: Winton Porter Account number: Business contact: Account...

AI summary A complaint from Winton Porter alleges NS Power overcharged him for electricity over two years, with delayed resolution of his appeal. He claims bills doubled without justification, causing financial hardship, and demands compensation and bill correction. The complaint highlights billing disputes, affordability concerns, and regulatory process inefficiencies.

REDACTED 1 Request IR-1: 2 3 On May 7, 2026, NS Power provided Mr. Porter's Account Usage Info in Attachment 1 that 4 shows the first bill dated July 22, 2022, for while his Statement of Account 5 in the same Attachment 1 only went back as...

AI summary The document outlines information requests related to Mr. Porter's account with NS Power, including the start date of the account, the type of meter installed, and whether the meter was tested. NS Power responded that the account started in 2009 and that the property has an analog meter.

Porter DRO Appeal (NSEB M12818) NSPI Responses to NSEB Information Requests 1 Request IR-3: 6 From the copies of Mr. Porter's bills that NS Power and Mr. Porter provided the Board, Mr. 7 Porter's equal billing amount was $124 per billing c...

AI summary The document outlines information requests from the NSEB related to Mr. Porter's Equal Billing Plan, including its start date, details, calculation method, billing discrepancies, and potential recalculation. NSPI is asked to respond to these queries as part of the Porter DRO Appeal (NSEB M12818).

General Complaint - NS Power and municipal electric utilities Reference Number: 260629001 Submitted on: Monday, June 29 2026 at 09:19:34 AM (ADT) Contact Information Name on account: Winton Porter \ \ \ \ \ Account number: Business contact...

AI summary A customer, Winton Porter, submitted a general complaint regarding billing issues with NS Power and municipal electric utilities. He mentions receiving heating rebates that have been decreasing over time and expresses concern about a tripling of his power bill in the last two years. He notes that an information request (IR) was delivered late by Lisa Wallace and requests an independent meter test and read.

Request IR-1: - NS Power's Regulations say: - When a customer disputes the amount of electricity consumed from the meter, the Company shall: - a) Initiate a check on the meter reading to ensure the original reading was correct and advise t...

AI summary NS Power's regulations outline a three-step process for resolving customer disputes over electricity meter readings: verifying the original reading, conducting an in-house meter test, and offering an independent Industry Canada test if the customer remains unsatisfied. The text includes questions about whether NS Power informed the customer of these options and whether a test was requested prior to appealing to the Board.

Request IR-1: On May 7, 2026, NS Power provided Mr. Porter's Account Usage Info in Attachment 1 that shows the first bill dated July 22, 2022, for while his Statement of Account in the same Attachment 1 only went back as far as January 31,...

AI summary The Board requests NS Power to provide details about Mr. Porter's account start date, meter type, installation dates, testing history, and billing practices. It also seeks clarification on estimated bills and meter readings, including whether NS Power used true meter reads post-cyber incident.

Request IR-3: - NS Power mentioned that Mr. Porter provided a picture read of his meter (31,835 kWh) on - November 27, 2025, and NS Power adjusted his account for a $594.81 credit (showed as an - adjustment in the Statement of Account on J...

AI summary NS Power adjusted Mr. Porter's account with a $594.81 credit based on a meter reading he provided (31,835 kWh). Discrepancies arose between the estimated November 2025 meter read (34,887) and the January 2026 'Last meter read' (31,835). Questions seek clarification on reconciliation, charge calculations, and credit explanation.

Request IR-4: NS Power mentioned to the DRO on April 14, 2026, that Mr. Porter is on a monthly budget plan of $323 per month. From the copies of Mr. Porter's bills that NS Power and Mr. Porter provided the Board, Mr. Porter's equal billing...

AI summary NS Power's Equal Billing Plan for Mr. Porter increased from $124 in 2023 to $323 in 2025-2026. The Board questions when the plan started, how calculations were made, why payments weren't adjusted to reduce his balance, and whether NS Power will recalculate the plan in July 2026.