Topic:"Billing Procedures" in M12980

Appeal - NS Power Dispute Resolution Officer (DRO) Reference Number: 260717001 Submitted on: Friday, July 17 2026 at 08:01:07 PM (ADT) Contact Information Name on account: Kenneth McPhee Account number: Business contact: Account address: A...

AI summary The complainant, Kenneth McPhee, is disputing a billing issue with Nova Scotia Power, claiming he received a bill for a neighbor's meter and was not properly billed for his own usage after moving out of his unit. He also mentions confusion regarding meter readings and dates, and the need for clarification.

for , stating kwh used was 3307 from meter # . This bill shows two meters readings for somewhere as no meters were numbered. The question is what date the meter was changed and readings at the time. My unit contained one person while the o...

AI summary A customer is disputing an electricity bill from Nova Scotia Power (NSP), claiming discrepancies in meter readings and billing. They argue that the high kWh usage is due to a metering error and that the bill is unfair given their limited occupancy of the unit. They request a corrected bill with detailed kWh usage and payment credits.

Your Dispute in summary is: that you occupied that you were incorrectly identified by N.S.Power as occupying Unit #20; that N.S.Power made adjustments to correct the error; that a full timeline of events follows (3 July email); that was es...

AI summary The customer disputes being incorrectly billed for Unit #20 by NS Power due to an error in meter readings. NS Power corrected the error by applying a credit of $56.71 based on the true reading obtained on January 30, 2026. The final DRO decision approves the credit and allows for an appeal to the Nova Scotia Energy Board.

tus of his bill for his new residence. NS Power advised that the bill had not yet been issued and that his closing bill for his previous residence would be produced soon, as August 4, 2026 L. Wallace the disconnect had occurred on January...

AI summary Mr. McPhee inquired about a disconnect at his new residence and a potential meter switch. NS Power informed him that a correction would be made if a meter switch occurred and that he would remain on standard bimonthly billing until sufficient usage history was available. This information is referenced in Confidential Attachment 2.

ial Attachment 1 . - June 3, 2026 Mr. McPhee provided consent for NS Power to release his account information to the DRO. This is referenced on page 13 of 22 in Confidential Attachment 2 . - June 4, 2026 NS Power identified that Mr. McPhee...

AI summary NS Power corrected billing errors for Mr. McPhee, including an overestimation of meter readings and incorrect charges for an improperly connected unit. A credit of $56.71 was issued, and NS Power states that the account is now billed appropriately with a current balance of $262.63.

NS Power apologizes for any inconvenience this may have caused. […] It is NS Power's position that the subject account has now been billed appropriately. The customer's current balance is $262.63. NS Power attached the account ledger and m...

AI summary NS Power has billed a customer's account appropriately, with a current balance of $262.63. The DRO has resolved the billing dispute and advised the customer that the file could be closed with a final decision, which may be appealed to the NSEB. The customer requested updates, and the NSEB contacted the DRO to seek clarification on next steps and outstanding requirements.

mation had been received, as well as clarification regarding next steps and any outstanding requirements. This is referenced on page 16 of 23 in the DRO file attached as Confidential Attachment 1 . - June 29, 2026 The DRO advised that he w...

AI summary The DRO is managing an appeal regarding billing practices by NS Power, with correspondence and timeline submissions from June to July 2026. A final decision was issued, acknowledging a credit to the customer's account and confirming appropriate billing by NS Power.

ied to the subject Account, N.S. Power will have appropriately billed the customer for service to This is referenced on pages 22 to 23 of 23 in the DRO file attached as Confidential Attachment 1 . - July 7, 2026 Mr. McPhee spoke with NS Po...

AI summary The text discusses a billing dispute between Mr. McPhee and NS Power regarding incorrect service dates and account balances. Mr. McPhee requested billing information and disputed the account balance, citing errors in the dates service was billed. NS Power provided explanations and credits applied to the account.

1, 2025, rather than October 7, 2025, and that service at should have commenced on February 1, 2026, rather than January 21, 2026. This is referenced on page 18 of 22 in Confidential Attachment 2 . - July 16, 2026 NS Power reviewed Mr. McP...

AI summary This text details a billing dispute between Mr. McPhee and NS Power, involving incorrect service dates and meter labelling issues. NS Power confirmed the correct service date and corrected the billing, but Mr. McPhee continued to dispute the charges. NS Power agrees with the DRO's decision that the billing was appropriate.

ter serving the unit he occupied. As a result, a bill for the period October 7, 2025 to December 4, 2025 was issued based on 747 kWh of consumption and totaled $238.28, including a connection charge. Following investigation, NS Power deter...

AI summary A billing error occurred for Mr. McPhee, where he was initially billed for the wrong unit. NS Power corrected the error by applying a credit of $185.84 and issued a new closing bill for the correct unit, resulting in a significantly higher total of $1,105.18 due to the extended period of estimated consumption.

nts, Mr. McPhee has been appropriately billed. 1 Mr. McPhee connected to on October 7, 2025, as such the Connect Fee would have been applied on his closing bill. 2 The closing bill was based on an estimated meter reading of 3,342. An actua...

AI summary Mr. McPhee was billed for a Connect Fee based on an estimated meter reading, but a subsequent actual reading resulted in a credit of $56.71. NS Power also issued an additional $100 goodwill credit due to the confusion surrounding the account closure and transfer. The letter is marked as confidential and includes attachments that have been removed.

From: Ken McPhee Sent: Thursday, August 6, 2026 12:13 PM To: Carley Freeman < [email protected]> Subject: Re: M12980 - McPhee DRO Appeal - Response \ \ Exercise Caution - This is an external email Beware of links or attachments fro...

AI summary Ken McPhee disputes his electricity bill, claiming incorrect meter readings and billing errors, including being charged for a larger unit and an unusually high usage compared to the Canadian average. He also references a previous billing period and a credit applied to his account.

3 (b) No. Mr. McPhee was not receiving electrical service through two meters simultaneously. 4 To facilitate the correction and reconciliation of billing, NS Power completed an 5 administrative account correction that reassigned the approp...

AI summary The document addresses billing and metering issues related to Mr. McPhee's account, explaining that he was not served by two meters simultaneously. An administrative correction was made to reconcile billing, and a labeling discrepancy was resolved after unit numbering was updated. A site visit confirmed accurate meter assignments.

Request IR-4: Please reconcile the account balance showing the charges at the two addresses separately.

AI summary The request asks to reconcile the account balance showing charges at two addresses separately, likely related to billing or financial accounting procedures.