D-2DRO Decision d. October 6, 2026 (redacted)
7 passages
From: Don Farmer Sent: October 6, 2026 2:33 PM To: Cc: Customer Relations Subject: DRO Final Written Decision re Cinia Djankovic billing dispute
AI summary An email from Don Farmer regarding a billing dispute involving Cinia Djankovic and the DRO Final Written Decision. It appears to be a customer dispute related to billing procedures.
ay-to-day operations. My Decisions are binding on Nova Scotia Power but not on the Customer. Customers may appeal my Decisions (within 12 days of receipt of Final Written Decision) to the Board. Your Dispute in summary is: that you have se...
AI summary The dispute involves a customer, Cinia Djankovic, who disputes an outstanding balance of $2,835.44 with Nova Scotia Power. The customer requests verification of the arrears before entering a repayment arrangement and mentions receiving assistance through the Disability Support Program. Nova Scotia Power confirms that the September 2025 meter read was estimated and that the May 2026 bill was a reconciliation bill.
Don Farmer, P. Eng., Dispute Resolution Officer (D.R.O.) [email protected] N.S.Power Customer Relations Please provide N.S.Power's position on the Customers points in the following email. Don Farmer, P.Eng. Dispute Resolution...
AI summary Cinia Djankovic disputes Nova Scotia Power's seasonal billing classification for her permanent residence and questions why her property was placed on seasonal billing, as well as why her meter was not read more frequently as stated for seasonal properties.
Don Farmer, P. Eng., Dispute Resolution Officer (D.R.O.) [email protected] Cinia Djankovic ; N.S.Power Customer Relations Cinia Specific bills can be other than expected if they are based on estimated – as opposed to actual –...
AI summary The Dispute Resolution Officer (DRO) is investigating a billing dispute related to estimated meter readings and explains the self-reconciling nature of power meters. The DRO also seeks clarification on a $150 security deposit held by Nova Scotia Power and its potential return or application to outstanding balances.
Dispute Resolution Officer From: Customer Relations Sent: Thursday, October 01, 2026 3:09 PM To: [email protected] Customer Relations Subject: RE: 1 Oct DRO open Dispute re Cinia Djankovic re billing Mr. Farmer, Access for the...
AI summary A customer, Cinia Djankovic, has a billing dispute with NS Power regarding estimated meter reads. NS Power explains that the September 2025 meter read was estimated and the customer was not charged for that period, with any discrepancies to be reflected in future bills. The May 2026 read was accurate and the corresponding bill was issued.
N.S.Power Please provide me with N.S.Power 's position in the matter as well as copies of relevant account statements, meter reading information, and relevant computerized notes or notices. Don Farmer, P.Eng. Dispute Resolution Officer Fro...
AI summary Cinia Djankovic is requesting clarification from Nova Scotia Power regarding the calculation of her outstanding electricity bill, specifically the use of actual versus estimated meter readings. She has not received the requested information and is seeking resolution before committing to a repayment plan. The Dispute Resolution Officer (DRO) and Nova Scotia Energy Board (NSEB) have been involved in the process, with the DRO explaining the three-step resolution process and the option to appeal to the Board within 12 days.
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AI summary The complainant is seeking clarification on the accuracy of an arrears balance due to Nova Scotia Power, citing incorrect account setup and lack of regular billing. They also mention issues with meter reading access and the need for verification before proceeding with repayment.