Greg Hammond filed a Notice of Appeal to the NSEB challenging a May 19, 2026 DRO decision that upheld Nova Scotia Power's billing of $2,142.95 for a 136-day period following a customer information system error during meter replacement.

M12876 · NSPI DRO Appeal - Billing Issues - Greg Hammond

AI summary

Hammond (Exhibit H-1) alleges double-billing for the November 2025–January 2026 period and extreme over-billing for November 4, 2025–March 20, 2026, citing a $2,142.95 bill versus roughly $557.90 for a comparable prior-year period, and requests reduction to reflect historical usage adjusted for recent rate increases.
NS Power acknowledged (Exhibit H-2, NSP Customer Relations email, May 15, 2026) that when meter #2561900 replaced the original meter on November 4, 2025, "an error occurred in NS Power's Customer Information System" causing the customer to go unbilled for usage until March 2026, resulting in a single 136-day consolidated bill.
DRO Don Farmer, P.Eng. issued a Final Written Decision on May 19, 2026 (Exhibit H-2) upholding NS Power's billing on the basis that the replaced meter tested within Measurement Canada prescribed accuracy limits under Regulations 5.1, 5.5, 6.4, and 6.7, and noting no estimated readings occurred in the disputed period.
Hammond disputes the DRO's conclusion, arguing NS Power provided no photographic evidence of meter readings, no notification of meter re-synching dates, and no information on the meter reader's history of errors; he also raises concerns about the DRO's impartiality given the officer is appointed by NS Power.
The appellant is a 63-year-old individual on fixed disability income with self-described minimal energy use (one room, ETS unit, gas fireplace, no baseboard heat), and seeks NSEB review as the next step after exhausting the Appeal Processes DRO process.

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What was filed

Documents filed on this day

H-1 Notice of Appeal (redacted) exhibits
H-2 DRO Decision d. May 19, 2026 (redacted) exhibits