Nova Scotia Power filed its response to Winton Porter's appeal of a Dispute Resolution Officer billing decision, supporting the DRO's finding that Mr. Porter was billed appropriately following a cyber incident that caused estimated meter reads.

M12818 · NSPI DRO Appeal - Billing Issues - Winton Porter

AI summary

NS Power's response (filed May 7, 2026) confirms that billing disruptions stemmed from a cyber incident that temporarily severed meter data connections, forcing the Company to rely on estimated consumption for several billing cycles beginning in 2025, with manual meter reading implemented starting July 2025 to mitigate impacts.
On November 27, 2025, Mr. Porter submitted a meter photo showing an actual read of 31,835; NS Power corrected the account by adjusting usage by 3,052 kWh and issuing a credit of $594.81, reflected on the January 2026 invoice (Confidential Attachment 3, p. 17 of 19) and the account ledger dated January 23, 2026 (Confidential Attachment 2, p. 7 of 13).
A true meter read conducted April 9, 2026 recorded 44,239 — exceeding the estimated read of 43,445 from March 24, 2026 — meaning no further billing adjustment was required; the DRO issued a Final Written Decision on April 15, 2026 finding NS Power had billed Mr. Porter appropriately under Board-approved Regulation 5.1.
NS Power states that as of March 31, 2026, meter connections to its billing system have been restored and that future bills will reflect actual consumption with automatic reconciliation of any remaining discrepancies.
The Company supports the DRO's decision and notes that customer usage levels are influenced by factors outside NS Power's control, including lifestyle, appliances, heating systems, and weather conditions.

Disclaimer: This summary was generated by AI from the filings it describes. We take care to make it accurate, but errors are possible - and it isn't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →

What was filed

Documents filed on this day

P-4 NSPI Response to Appeal (redacted) exhibits