Nova Scotia Power filed its response to a customer DRO appeal in Matter M12826, defending estimated billing practices for European New Market following a cyber incident that disrupted meter reads from May 2025 through February 2026.

M12826 · NSPI DRO Appeal - Billing Issues - European New Market - Portland Street

AI summary

NS Power's response, filed May 11, 2026 per Board direction, supports the DRO's April 15, 2026 Final Written Decision that the customer (European New Market, account holder Inga Giter) was appropriately billed under Board-approved Regulation 5.1 (Confidential Attachment 1, pp. 14–16).
The dispute stems from a cyber incident that prevented remote meter access, causing all bills from May 2025 through February 2026 to be based on estimated consumption; NS Power began manual meter reads in July 2025 to mitigate the impact.
A true meter read of 266,670.66 was obtained March 6, 2026, confirming the estimated reads had not exceeded actual usage, meaning no reconciliation credit was owed; the resulting reconciliation bill exceeded $6,000 versus the customer's typical $1,500–$2,000 monthly charge.
NS Power's comparative consumption analysis showed average daily usage of 355.7 kWh/day for April 2025–January 2026 versus 269.5 kWh/day for the same period in the prior year, which the Company cited to support billing accuracy (Confidential Attachment 2, pp. 5–6).
NS Power acknowledged inconvenience from the prolonged estimated-billing period, offered to establish a payment arrangement for the outstanding balance, and noted that end-use consumption factors (appliances, wiring, temperature) are outside the utility's control.

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What was filed

Documents filed on this day

M-4 NSPI Response to Appeal (redacted) exhibits