AI-generated summary
· Application · 04/23/2026
Nova Scotia Power filed its response to Marilyn Ells' DRO appeal, supporting the April 1, 2026 decision that her February 2026 reconciliation bill of $1,258.41 was appropriate under Board-approved Regulation 5.1
AI summary
- Nova Scotia Power Inc filed Exhibit E-3 on April 23, 2026 in response to the Board's April 9, 2026 direction in Matter M12797, confirming that Ms. Ells' October and December 2025 meter reads were estimated and that the February 2026 true read (51,934.49 kWh) reconciled six months of accumulated usage (10,330.49 kWh since the August 2025 true read of 41,604.00 kWh).
- The Billing Procedures reconciliation table filed by NS Power shows a subtotal of $2,012.21 before tax, reduced to a balance owing of $1,258.41 after crediting two prior payments ($457.51 on November 13, 2025 and $396.91 on January 20, 2026), with NS Power characterizing all charges as accurate under Board-approved Regulation 5.1 (Confidential Attachment 1, pages 15–16).
- DRO Don Farmer's April 1, 2026 Final Written Decision — included in the DRO file at Confidential Attachment 1 — found that the self-reconciling, cumulative nature of metering meant any estimation error in the October and December bills was fully corrected by the February 2026 true read, and that NS Power billed appropriately for Account 0517931-2.
- Ms. Ells, an 80-year-old customer heating a 700 sq. ft. space with two heat pumps, disputed the bill on the basis that her per-day cost had never previously exceeded $7.00, compared to $20.31/day shown on the February 2026 bill; her appeal was submitted through the Kings North Constituency Office of MLA John Lohr.
- NS Power acknowledged the distress caused by a large Billing Procedures catch-up bill and noted that flexible, interest-free payment plans are available through its Customer Care Centre, while also noting that the DRO suggested Ms. Ells may wish to consult Efficiency Nova Scotia regarding on-premise consumption.
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What was filed
Documents filed on this day
- E-3 NSPI Response to Appeal (redacted)
- 101724 Exhibit E-3 NSPI Response to Appeal (confidential)