Nova Scotia Power filed its response to Christine Cameron's DRO appeal, defending billing accuracy and its application of the Board-mandated standard rate to CPP participants following the 2025 cybersecurity incident

M12749 · NSPI DRO Appeal - Billing Issues - Christine Cameron

AI summary

NS Power's April 1, 2026 response (C-7) addresses three issues raised in Ms. Cameron's February 11, 2026 DRO complaint: an extended billing cycle (76 days vs. the normal 55–64 days), disputed consumption estimates, and her removal from the Time Varying Pricing Critical Peak Pricing (CPP) rate effective December 1, 2025.
On billing cycle delays, NS Power attributed the extension to manual meter read entry required after the April 2025 cyber incident disrupted Advanced Metering Infrastructure bi-directional functionality, and advised that AMI restoration was anticipated by end of March 2026.
On disputed consumption, NS Power confirmed that meter 2282001 passed accuracy testing within prescribed limits (Confidential Attachment 5); a historical consumption table (2023–2026) shows Ms. Cameron's January 2026 actual read of 1,341 kWh is consistent with her multi-year average for that billing period.
On CPP rate changes, NS Power explained it is bound by the Nova Scotia Energy Board October 28, 2025 decision in M12499, which directed that Domestic CPP participants be moved to the standard domestic rate effective December 1, 2025, citing s. 67 of the Public Utilities Act Nova Scotia — the equal-rates-for-equal-service requirement upheld in Dalhousie Legal Aid Service v. Nova Scotia Power Inc., 2006 NSCA 74.
NS Power maintains it agrees with the DRO's March 16, 2026 finding that Ms. Cameron has been appropriately billed, and notes it has no authority to refund customers at a rate lower than one approved by the Board.

Disclaimer: This summary was generated by AI from the filings it describes. We take care to make it accurate, but errors are possible - and it isn't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →

What was filed

Documents filed on this day

C-7 NSPI response to the Board - redacted exhibits