Residential customer Uday Yadav appeals NSPI Dispute Resolution Officer's February 2, 2026 decision to the NSEB, alleging NS Power failed to issue a corrected bill after an estimated meter read dispute, leaving a $292.67 balance the DRO had indicated need not be paid.

M12756 · NSPI DRO Appeal - Billing Issues - Uday Yadav

AI summary

Appellant Uday Yadav filed a Notice of Appeal (Exhibit Y-1) on March 18, 2026, challenging the DRO's February 2, 2026 file closure, arguing that Nova Scotia Power Incorporated never issued an adjusted bill after he provided an actual meter reading on November 18, 2025, and that the resulting $292.67 balance has since reappeared on subsequent invoices totalling a bill of $902.60.
NS Power's Customer Relations (Exhibit Y-2, January 28, 2026 email) confirmed that while a customer service representative advised Yadav his actual amount owing was approximately $205 — which he paid on December 15, 2025 — "a new bill was not generated for the lower amount," causing the unreconciled kWh difference (1,064 kWh for November plus 1,642 kWh for January, totalling 2,706 kWh) to carry forward into later bills.
NS Power attributed the extended estimation period to a Billing Procedures disruption stemming from a cyber incident, noting that estimated billing had been in use since at least April 2025 and that meter reconnection to the billing system was ongoing at the time of the dispute.
DRO Don Farmer (P.Eng.) closed his file on February 2, 2026 after NS Power's explanation of the January 14, 2026 true read and full reconciliation, but Yadav disputed this resolution, stating he understood the DRO process as confirming he would not owe the additional estimated amount, and subsequently escalated to the NSEB via the secure portal as directed by Board staff (Exhibit Y-2, March 18, 2026 correspondence from Nicole Penney).
The appellant requests that the NSEB direct NS Power to adjust the outstanding balance and prevent the estimated amount from recurring in future invoices, framing the issue as an administrative error by the utility rather than a dispute over actual electricity consumed.

Disclaimer: This summary was generated by AI from the filings it describes. We take care to make it accurate, but errors are possible - and it isn't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →

What was filed

Documents filed on this day

Y-1 Notice of Appeal (redacted) exhibits
Y-2 Correspondence between Appellant, NSPI, and DRO (redacted) exhibits