Nova Scotia Power filed its response to the NSEB supporting the DRO's March 25, 2026 decision that customer Uday Yadav was correctly billed following estimated meter reads linked to a cyber incident

M12756 · NSPI DRO Appeal - Billing Issues - Uday Yadav

AI summary

NS Power's response (Exhibit Y-4, filed April 14, 2026) defends billing of $902.60 on Mr. Yadav's March 2026 invoice, explaining that his September and November 2025 bills were based on Billing Procedures estimated reads necessitated by a 2025 cyber incident, with full reconciliation occurring upon actual meter reads in January 2026.
The billing history table shows cumulative kWh consumption of 5,549 kWh between the July 9, 2025 and January 14, 2026 actual reads (meter #2101426), with NS Power maintaining that estimated amounts were credited back in full and the customer was never charged for power not consumed.
The Dispute Resolution Officer closed an initial January 2026 dispute after NS Power's explanation satisfied the DRO, but Mr. Yadav reopened the matter in March 2026 upon receiving a further elevated bill; the DRO issued a Final Written Decision on March 25, 2026 upholding NS Power's billing under Board-approved Regulation 5.1.
NS Power acknowledges the customer's frustration with large reconciliation amounts and offers an interest-free Billing Procedures payment plan through its Customer Care Centre, while maintaining the charges are accurate.
Confidential Attachments 1–4 (DRO file, CIS notes, invoices, and DRO Final Decision) were filed with the NSEB but redacted from the public record due to the personal nature of customer account information.

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What was filed

Documents filed on this day

Y-4 NSPI Response to Appeal (redacted) exhibits