Nova Scotia Power filed its ninth monthly cybersecurity incident update, reporting substantial system restoration progress and resolution of the Office of the Privacy Commissioner of Canada investigation.

M12273 · Board Inquiry into Nova Scotia Power's Cybersecurity Incident

AI summary

Nova Scotia Power filed Monthly Update 9 (Exhibit 102372) on June 12, 2026, providing a progress report across five restoration portfolios: ERP, Customer, Additional Capabilities, Cybersecurity, and Technology Enablement, with an updated Gantt Chart (Attachment 1), Regulatory Matters table (Attachment 2), and invoices-on-hold status (Attachment 3).
Customer Billing Procedures has largely normalized: meter connections were restored in March 2026, estimated bills have fallen below 2% of total bills, and NS Power met Performance Standards targets for Customer Bills Estimated in April and May 2026 with June on track.
Four projects experienced timeline adjustments in the reporting period, the most significant being the Phone Recording Platform (NICE hardware procurement), pushed from July 15 to November 5, 2026 — a 16-week extension — while OpenView/ActiVu and Aligne Fuels/PI each shifted by 4–6 weeks (Attachment 1, Summary of Changes).
The Office of the Privacy Commissioner of Canada has agreed to discontinue its investigation pending NS Power's fulfillment of commitments outlined in a Compliance Letter; NS Power reports it continues to work toward satisfying those commitments and keeps the OPC updated.
Total invoices on hold stood at 2,712 as of June 8, 2026 — up from 2,363 on May 6, 2026 — with NS Power attributing the short-term increase to newly implemented inventory handling and expense processing improvements intended to trend the backlog back toward the pre-cyber baseline of approximately 1,690 invoices (Attachment 3).

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What was filed

Documents filed on this day

102372 NSPI Monthly Update Report #9 other_documents