Nova Scotia Power filed responses to three Board Information Requests in the Franz DRO appeal, disclosing meter installation history, estimation methodology, and the impact of a cyber incident on historical usage data.

M12773 · NSPI DRO Appeal - Billing Issues - Celine Franz

AI summary

In response to IR-1, NS Power confirmed that Ms. Franz's account at the property began August 3, 2022, with a new Advanced Metering Infrastructure AMI meter installed the same day; the meter was not tested at installation or account start, as new meters are factory-certified, and a meter test was never discussed with Ms. Franz during the dispute, DRO appeal, or Board appeal.
NS Power explained (IR-1(f)(ii)) that the disputed February 2026 bill was a reconciliation charge for estimated reads issued between June and December 2025, and that annual consumption in the February 2025–February 2026 period was lower than the prior two years, supporting the utility's position that the meter is functioning correctly.
In response to IR-2, NS Power detailed that four estimated bills (June, August, October, December 2025) were generated using a seasonal estimation routine tied to rate code 03B (domestic bi-monthly rate), and acknowledged that all historical usage data prior to January 2026 was lost due to a Cybersecurity cyber incident, making actual consumption for those periods unrecoverable.
IR-3 responses confirmed that both the February 6, 2026 and April 8, 2026 meter reads were obtained remotely via the AMI meter, with no in-person reads required.
The confidential attachment to IR-2 (billing and consumption detail) was redacted from the public record; rate code 03B's role in determining the estimation routine was disclosed in the non-confidential portion.

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What was filed

Documents filed on this day

F-7 NSPI (NSEB) RIR1 to RIR3 (redacted) exhibits