Nova Scotia Power filed responses to NSEB's second set of information requests in the Shaun Campbell DRO appeal, correcting earlier statements about automatic payment enrollment and clarifying estimated billing methodology.

M12726 · NSPI DRO Appeal - Billing Issues - Shaun Campbell

AI summary

In response to IR-11, NS Power confirmed that bill notations showing "Automatic Payment" and "PaySmart Plan: Automatic Payment" were accurate, acknowledging Mr. Campbell had automatic payments enabled from September 17, 2024 to December 23, 2025, and that this arrangement carried over when service transferred to a second property.
NS Power conceded that its prior responses to IR-2(a) and IR-5(g) — which stated Mr. Campbell did not have automatic payments enabled — failed to distinguish between current and historical account status, and apologized for the resulting confusion.
In response to IR-12, NS Power explained that its Customer Information System (CIS) estimates consumption at the premises level rather than the customer level, meaning November 2024 and June 2025 usage data from a prior occupant at Mr. Campbell's address was used to estimate his November 2025 bill.

Disclaimer: This summary was generated by AI from the filings it describes. We take care to make it accurate, but errors are possible - and it isn't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →

What was filed

Documents filed on this day

C-12 NSPI (NSEB) Second Set RIR-11 to RIR-12 (redacted) exhibits