AI-generated summary
· Decision · 05/19/2026
NSEB closes M12710 service reliability complaint after 30-day monitoring period elapsed, finding NS Power's investigation satisfactory
AI summary
- The Board's decision letter (Exhibit 102034, May 19, 2026) formally closes the complaint filed by Brandon Smith regarding power quality and momentary interruptions at his residence, citing completion of the review process.
- The Board acknowledged Mr. Smith's concerns about the impact of momentary interruptions on sensitive electronic and Health And Safety medical equipment, including a CPAP device, and noted NS Power's investigation of feeders 91W-411 and 88W-323.
- A 30-day monitoring period, requested by Mr. Smith on March 16, 2026, in anticipation of commissioning his CPAP device, has now elapsed without further action required.
- The Board was satisfied that Nova Scotia Power investigated the concerns, clarified the feeder serving the property, and informed Mr. Smith of available programs including the Complaint Resolution Critical Customer Care Program.
- Mr. Smith was advised that future System Reliability concerns may be reported directly to NS Power.
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What was filed
Documents filed on this day
- 102034 Board Decision Letter (redacted)
- 102034 Board Decision Letter (redacted)