AI-generated summary
· Application · 06/29/2026
NSEB Board Staff issued two information requests to complainant Malcolm Mills seeking documentation and clarification on billing dispute related to heat pump installation under Efficiency Nova Scotia program
AI summary
- The Nova Scotia Energy Board issued IR-1 and IR-2 to complainant Malcolm Mills on June 29, 2026, with responses due July 21, 2026, in Matter M12845 concerning a billing complaint against Nova Scotia Power Inc.
- IR-1 seeks clarification on whether the charges Mills alleges were excessive relate to Efficiency NS program costs, post-installation electricity charges from NS Power, or both, and requests supporting documentation including contracts, invoices, and debt collection correspondence.
- IR-1 also asks whether Mills has pursued or is willing to pursue a payment arrangement with NS Power or Efficiency NS to resolve his outstanding balance.
- IR-2 asks Mills to explain the sequence of events underlying his allegations that Efficiency NS exploited seniors, inflated prices, and encouraged debt customers could not afford.
- NS Power previously responded on May 26, 2026, stating it does not administer Efficiency NS programs and has no role in setting heat pump equipment costs, rebates, or incentives; Mills did not respond to NS Power's submission by the June 9, 2026 deadline.
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What was filed
Documents filed on this day
- 102554 NSEB (MILLS) IR-1 to IR-2 - Redacted