AI-generated summary
· Application · 07/10/2026
Nova Scotia Power filed Monthly Update 10 on its spring 2025 cybersecurity incident recovery, reporting billing system normalization and a single timeline extension for the MV90 project.
AI summary
- Nova Scotia Power filed Monthly Update 10 (Attachment 1: Restoration Roadmap Gantt Chart) on July 10, 2026, covering progress across five recovery portfolios: ERP, Customer, Additional Capabilities, Cybersecurity, and Technology Enablement.
- Billing Procedures have substantially normalized: meter connections to the billing system were restored in March 2026, and NS Power met the Performance Standards target for estimated customer bills in April, May, and June 2026 (Attachment 2, p. 1).
- The sole Gantt Chart timeline change this period is the MV90 project under the Customer pillar, extended eight weeks from July 31 to September 22, 2026, due to resource constraints and replacement of temporary components (Restoration Roadmap Summary of Changes).
- The Office of the Privacy Commissioner of Canada (OPC) investigation remains discontinued pending NS Power's fulfillment of commitments outlined in a Compliance Letter; NS Power reports it continues to keep the OPC informed of progress.
- Invoices on hold have returned to pre-incident levels as of July 7, 2026 (total: 1,481 vs. 1,690 pre-cyber baseline), with 90+ day holds remaining elevated at 770 invoices, predominantly driven by procurement and receiving issues (Attachment 3).
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What was filed
Documents filed on this day
- 102711 NSPI Monthly Update Report #10 (M12273)