AI-generated summary
· Application · 07/14/2026
NS Power filed its DRO appeal response in M12915, defending seasonal billing and AMI meter accuracy; appellants accepted meter test results but raised targeted questions about the cyber-incident-era estimate underlying the disputed bill
AI summary
- NS Power's July 14, 2026 response (F-4) summarized the dispute chronology, explaining that appellants Douglas Fulljames and Karen Ward misread the AMI meter's Advanced Metering Infrastructure d2 demand register as evidence of malfunction; the d1 cumulative kWh register is the basis for residential billing.
- The disputed May 2026 bill reflected a seasonal billing reconciliation of 10,811 kWh accumulated since September 2025; NS Power noted the September 2025 opening reading was an estimate generated during the period its billing systems were disrupted by the 2025 Billing Procedures cyber incident, with manual meter reads implemented from July 2025 and system restoration completed by March 31, 2026.
- Nova Scotia Power commissioned an accredited Measurement Canada test of meter #2238679, completed June 24, 2026; the meter was found operating within prescribed accuracy limits (Confidential Attachments 3 and 4), and the DRO issued a Final Written Decision on June 25, 2026 upholding NS Power's billing as consistent with Board-approved Regulation 5.1.
- In their same-day reply (F-5), the appellants accepted the meter test findings and the cumulative meter-reading methodology, but narrowed their concern to the reasonableness of the September 2025 estimated opening reading: they noted billed consumption of ~45 kWh/day is far above the property's historical winter baseline (~8.7 kWh/day in 2023–24) and asked NS Power to disclose the estimation method used and whether any load anomalies or irregular readings were recorded during the disputed period.
- The appellants explicitly stated they are not seeking reversal of the DRO's meter-accuracy finding, but are asking the Nova Scotia Energy Board to examine how the cyber-disrupted opening estimate was derived given the resulting bill's departure from the property's established usage pattern.
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What was filed
Documents filed on this day
- F-4 NSPI Response to Appeal (redacted)
- F-5 Appellants Response to NSPI Reply (redacted)