AI-generated summary
· Application · 07/15/2026
NSEB Board Staff issued two information requests to Nova Scotia Power regarding billing irregularities, meter removal, and a disputed $560.55 credit in the Susan MacKay DRO appeal (M12871).
AI summary
- Board Staff IR-1 (response due August 5, 2026) asks NS Power to confirm the account start date of March 13, 2024, identify the type and installation/certification date of the replacement meter, and explain why meter #2342239 was removed for testing on July 28, 2025.
- IR-1(f) requests an explanation for why NS Power issued no bills over the approximately 8-month period between July 28, 2025, and March 20, 2026, and IR-1(g) asks how the 1,719 kWh estimated consumption figure in the May 15, 2025, bill was derived.
- IR-2 focuses on a $560.55 credit that NS Power acknowledged Ms. MacKay was owed (covering the 180 days preceding her last scheduled meter read of March 20, 2026) but did not include in her closing bill dated May 4, 2026; Board Staff asks whether an updated closing bill was issued and, if not, requests confirmation of the outstanding balance at account closure on May 1, 2026.
- Given that the outstanding balance before the credit exceeded $2,500, IR-2(b) directs NS Power to identify what payment plan options it can offer Ms. MacKay to retire that balance.
Disclaimer: This summary was generated by AI from the filings it describes. We take care to make it accurate, but errors are possible - and it isn't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →
What was filed
Documents filed on this day
- 102771 NSEB (NSPI) IR-1 to IR-2 (redacted)