Nova Scotia Power filed its response to Paul Meade's DRO appeal, defending billing accuracy, meter multiplier application, and Auto Pay processing in Matter M12936

M12936 · NSPI DRO Appeal - Billing Issues - Paul Douglas Meade

AI summary

NS Power filed its July 17, 2026 response to Paul Meade's appeal of the June 25, 2026 DRO decision, supporting the DRO's finding that the customer was appropriately billed and providing the complete DRO file as Confidential Attachment 1.
The disputed March 2026 bill covered 152 days of consumption (October 23, 2025 to March 24, 2026) on meter #2517219 totalling 21,376 kWh, calculated using a multiplier of 60 arising from a 300:5 CT ratio required by the customer's 400-amp service upgrade; NS Power confirmed there was no billing overlap with the prior meter's final bill (Confidential Attachment 1, pp. 12–17).
NS Power acknowledged an administrative error in its Customer Information System that delayed billing of the new meter until March 2026, and offered a $100 goodwill credit; it also noted that estimated bills from May and July 2025 were reconciled against actual reads on the September 2025 bill, with a total credit of $1,715.06 applied (Confidential Attachment 3).
Regarding the disputed Auto Pay withdrawal, NS Power explained that Mr. Meade's March 31, 2026 cancellation of recurring Auto Pay did not cancel the already-scheduled payment for the March 27, 2026 bill, which processed on April 27, 2026; NS Power offered to reimburse any NSF fees incurred.
NS Power's Measurement Canada–accredited facility confirmed meter #2517219 was operating within prescribed accuracy limits as of June 25, 2026 (Attachment 4; Attachment 5, pp. 1–4), and NS Power advised Mr. Meade of his option to request independent Measurement Canada testing within six months for a $55.00 fee.

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What was filed

Documents filed on this day

M-4 NS Power's Response to Appeal - Redacted exhibits