Nova Scotia Power filed its response to Kevin Lepage's DRO appeal, defending its billing practices and confirming meter accuracy following a cyber-incident-related estimation period

M12942 · NSPI DRO Appeal - Billing Issues - Kevin Lepage

AI summary

NS Power filed its response (L-6) on July 20, 2026, as directed by the NSEB in its July 6, 2026 letter, supporting the DRO's June 23, 2026 finding that the customer was billed appropriately under Board-approved Regulation 5.1.
Mr. Lepage disputed billing from April 2025 to present, alleging consumption significantly higher than historical usage; NS Power explained that meter reads for June, August, and December 2025 were estimated due to a cyber incident that temporarily disrupted access to meter data, with manual reading implemented from July 2025 onward.
NS Power confirmed that estimated bills were reconciled against actual reads: an October 10, 2025 actual read of 124,745 kWh (vs. prior actual of 114,260.60 on April 9, 2025) confirmed 10,484 kWh over 184 days, and estimated charges were credited in full; the December 2025 estimate did not result in overbilling requiring reconciliation.
On July 16, 2026, NS Power's Measurement Canada–accredited facility confirmed meter #2047502 operates within prescribed accuracy limits (Confidential Attachments 4 and 5); the customer retains the right to request independent Measurement Canada testing within six months at a $55 fee, refundable if the meter is found inaccurate.
NS Power advised that as of March 31, 2026, AMI meter connections to its billing system have been restored to normal, and directed Mr. Lepage to Efficiency Nova Scotia for guidance on on-premises energy consumption.

Disclaimer: This summary was generated by AI from the filings it describes. We take care to make it accurate, but errors are possible - and it isn't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →

What was filed

Documents filed on this day

L-6 NSPI Response to Appeal (redacted) exhibits