AI-generated summary
· Application · 07/27/2026
NSEB Board Staff issue second set of information requests and order meter accuracy test in Nova Scotia Power billing dispute appeal by Marilyn Ells
AI summary
- Board Staff issued IR-4 and IR-5 to Nova Scotia Power on July 27, 2026, with responses due August 11, 2026, in matter M12797 — an appeal of a Complaint Resolution Dispute Resolution Officer decision by customer Marilyn Ells.
- IR-4 probes a significant increase in recorded annual consumption at the customer's premises — from approximately 7,132 kWh (2023) to 11,618 kWh or more (2025) — asking NS Power to analyze contributing factors, perform exception analysis, and quantify how much of the increase stems from reconciliation of estimated bills versus actual consumption growth.
- IR-4(d) requests a benchmark comparison of the customer's annual consumption against comparable customers in the same service territory to assess whether the 2025 year-over-year increase falls within expected variation.
- IR-4(e) asks NS Power to quantify the billing impact of the December 2025 invoice being coded as a summer rather than a winter billing period, a potential coding error at the centre of the dispute.
- In a separate letter (Document 332070), the Board directed NS Power to arrange an 'as found meter accuracy test' per NS Power Regulation 5.5, coordinate scheduling with the complainant, and report results to both the Board and the customer.
Disclaimer: This summary was generated by AI from the filings it describes. We take care to make it accurate, but errors are possible - and it isn't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →
What was filed
Documents filed on this day
- 102958 NSEB (NSPI) Second Set IR-4 to IR-5
- 102959 Board Letter to NSPI Requesting a Meter Test