AI-generated summary
· Application · 07/28/2026
Small Business Advocate files comments on Nova Scotia Power's 2025 CEM EM&V Report, flagging data gaps from cybersecurity incident and persistent negative energy savings for commercial customers
AI summary
- The Small Business Advocate reviewed Econoler's Year 4 evaluation of the Customer Energy Management (CEM) platform (M12920, Exhibit N-1), noting the Report is based on only 3 months of 2025 data due to a cybersecurity incident affecting NSPI systems.
- The SBA raises concern about declining commercial customer engagement, citing Table 3 of the Report (page 10), which shows a reduction in customers logging in even once since activating their account, and urges NSPI to prioritize activation initiatives directed by the Board in its Year 3 CEM EM&V decision (M12251, July 8, 2025).
- The SBA highlights that Econoler again reported statistically significant but negative energy savings results for Commercial General high and low users and Commercial Small General low users (Report, page 19, Table 9), with the same explanation offered as in the 2024 EM&V Report (M12251, Exhibit N-1, page 16), and calls on NSPI to confirm whether suspected electrification is driving those results.
- The SBA also flags an apparent internal inconsistency in the Report between statistically significant results cited for Commercial General customers and a separate finding that load savings for those customers are 'generally near zero' and statistically non-significant (Report, page 25).
- NSPI attributed its failure to implement Board-directed commercial engagement initiatives to the cybersecurity event (Exhibit N-1, NSPI cover letter, June 29, 2026, page 3 of 5); the SBA accepts this explanation but stresses renewed momentum is essential for Year 5.
Disclaimer: This summary was generated by AI from the filings it describes. We take care to make it accurate, but errors are possible - and it isn't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →
What was filed
Documents filed on this day
- 102975 Comments - SBA