AI-generated summary
· Application · 07/30/2026
NS Power confirms meter account reversal caused four-year billing error in duplex DRO appeal, proposes investigation update in lieu of standard reply
AI summary
- Nova Scotia Power attended the premises on July 24, 2026 to conduct meter validation for appellant Anne Louise Dauphinee and her duplex neighbour in matter Appeal Processes M12938.
- Validation confirmed meters are physically correct, but meter numbers in NS Power's Customer Information System (CIS) had been inadvertently reversed on the two customer accounts, causing each party to be billed for the other's consumption.
- The billing reversal appears to have been in effect since 2022; NS Power has initiated a five-year billing history review and has committed that neither customer will be prejudiced by the error.
- NS Power proposes to forgo the standard Billing Procedures DRO reply on the basis that this finding effectively disposes of the appeal, and instead provide a progress update by August 14, 2026.
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What was filed
Documents filed on this day
- D-8 NSPI Response to Appeal (redacted)