NS Power filed redacted responses to NSEB Information Requests in the MacKay DRO billing appeal, disclosing meter testing results, an administrative billing error, and a $560.55 credit not applied to the customer's closing bill

M12871 · NSPI DRO Appeal - Billing Issues - Susan MacKay

AI summary

NS Power confirmed Ms. MacKay's service at her address began January 15, 2024, and that meter #2342239 is a standard Advanced Metering Infrastructure (AMI) meter installed October 14, 2020 and certified March 17, 2020 (IR-1(a)–(c))
The meter was removed for testing on July 28, 2025 following a high-bill complaint from Ms. MacKay on July 24, 2025; testing on August 8, 2025 found the meter operating within prescribed accuracy limits (IR-1(e))
An administrative error following the meter replacement resulted in no energy charges being billed over the approximately 8-month period from July 28, 2025 to March 20, 2026, despite bills being issued (IR-1(f))
The estimated 1,719 kWh consumption on the May 15, 2025 bill was calculated using prior-year usage data across three comparable billing periods (May, July, and September 2024), yielding an average of 27.30 kWh/day over 63 days (IR-1(g))
NS Power confirmed it did not issue an updated closing bill to reflect a $560.55 credit owed to Ms. MacKay; her outstanding balance at account closure was $2,664.85, and NS Power indicated flexible, interest-free payment plans are available through its Customer Care team (IR-2)

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What was filed

Documents filed on this day

M-6 NSPI (NSEB) RIR-1 to RIR-2 - Redacted exhibits