Nova Scotia Power filed its response to the Fitzpatrick DRO appeal, defending the accuracy of a May 2026 reconciliation bill arising from estimated meter reads linked to a cyber incident

M12982 · NSPI DRO Appeal - Billing Issues - Ralph and Dennita Fitzpatrick

AI summary

NS Power filed its response (F-4) on August 5, 2026, per Board direction, supporting the DRO's July 8, 2026 decision that Ralph And Dennita Fitzpatrick were billed correctly for their actual electricity consumption
The reconciliation bill covered six estimated billing periods from June 2025 to February 2026, during which Advanced Metering Infrastructure connections were disrupted by a cyber incident; the last true read before the incident (April 6, 2025) was 75,469 kWh and the next true read (April 9, 2026) was 93,532 kWh, yielding 18,062 kWh of consumption over that year
The DRO's written decision explained the cumulative, self-reconciling nature of power meters—analogizing them to a car odometer—finding that once an actual read was obtained, all estimation error was fully reconciled (DRO file, Confidential Attachment 1, pp. 14–15)
A meter test conducted July 14, 2026 on meter #2032751 confirmed the device operates within prescribed accuracy limits; customers were advised of their right to request an independent Measurement Canada test within six months for a $55 fee (Confidential Attachment 3)
NS Power acknowledged customer frustration and apologized for the inconvenience but maintained it cannot control in-premises consumption and that its Billing Procedures complied with applicable requirements

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What was filed

Documents filed on this day

F-4 NSPi Response to the Appeal - Redacted exhibits