Nova Scotia Power acknowledges erroneous collections referral in Somal billing appeal, waives outstanding balance

M12984 · NSPI DRO Appeal - Billing Issues - Jaspreet Singh Somal

AI summary

Nova Scotia Power filed its response (S-4) in M12984, acknowledging an internal error in the handling of Jaspreet Singh Somal's final account balance.
NS Power confirmed that a security deposit on the account should have been applied to the outstanding balance before the account was referred to collections, but processing delays during a high-volume billing adjustment period caused the deposit to be applied late (March 31, 2026), after the account had already been incorrectly referred to collections.
The account has been recalled from collections in full, the outstanding balance of $293.46 has been waived, and the employee involved has received coaching on proper handling of accounts with pending security deposit adjustments.
NS Power has initiated corrections to any collection-related records, noting updates are typically reflected within 30 days, and directs Mr. Somal to [email protected] for any residual issues.
NS Power requests confirmation from Mr. Somal and the Board that the matter is fully resolved and the appeal may be closed.

Disclaimer: This summary was generated by AI from the filings it describes. We take care to make it accurate, but errors are possible - and it isn't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →

What was filed

Documents filed on this day

S-4 NSPI Response to Appeal exhibits