Nova Scotia Power filed responses to eleven information requests in the Greg Hammond DRO Appeal concerning meter changes, AMI billing errors, and smart meter accuracy

M12876 · NSPI DRO Appeal - Billing Issues - Greg Hammond

AI summary

NS Power confirmed meter #1132914 was replaced with AMI meter #2300017 on January 4, 2022, as part of the Advanced Metering Infrastructure rollout; neither meter was tested at the time of change, as this is not standard practice (IR-1, Exhibit H3 p. 74)
A January 2026 billing error resulted in $0.00 charges after a meter change service order was closed on the same billing date, causing the CIS system to register a zero current read and suppress estimated consumption; NS Power did not identify the issue until April 2026 (IR-6, IR-7)
NS Power confirmed the Cybersecurity event disrupted AMI data transmission; the last meter read before the event was April 24, 2025, showing 2,099.314 kWh delivered, with historical interval data provided in Attachment 1 (IR-9)
NS Power denied any known hardware, software, or installation issues with the complainant's smart meter that could cause inflated readings, and described a multi-stage abnormality detection process from meter collection through to the billing system (IR-10)
The complainant's original TOU designation was administratively renamed Time of Day (TOD) in 2023 to avoid confusion with a new Time Varying Pricing pilot program; NS Power confirmed no change to metering equipment or billing methodology occurred (IR-4)

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What was filed

Documents filed on this day

H-5 NSPI (NSEB) RIR-1 to RIR-11 exhibits