AI-generated summary
· Application · 08/13/2026
Nova Scotia Power filed Monthly Update 11 in M12273, reporting continued recovery progress including resumption of late payment charges and a MyAccount portal delay
AI summary
- Nova Scotia Power filed its eleventh monthly Cybersecurity incident update on August 13, 2026, covering the period through early August 2026 and supplementing all prior reports filed since August 2025
- Billing Procedures: Billing operations returned to normal on March 31, 2026; on July 15, 2026, NS Power announced that late fees on outstanding balances will resume October 1, 2026, satisfying the Company's 60-day advance notice commitment, with payment arrangements of up to 24 months available to customers
- The MyAccount customer portal project (Attachment 1, Restoration Roadmap) has been extended 13 weeks from July 31, 2026 to October 27, 2026, due to third-party vendor delays and internal resource constraints affecting self-serve, web-form, and Customer Service Agent functionality
- Invoices on hold increased from the prior month (total 2,662 as of August 4, 2026 vs. 1,481 on July 7, 2026), attributed to the transition to Oracle Fusion for procure-to-pay processes; volumes are expected to decrease as operational processes are refined (Attachment 3)
- The Office of the Privacy Commissioner of Canada investigation remains discontinued pending NS Power's fulfilment of commitments outlined in its Compliance Letter; NS Power reports it continues to make progress on those commitments and keeps the OPC updated
Disclaimer: This summary was generated by AI from the filings it describes. We take care to make it accurate, but errors are possible - and it isn't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →
What was filed
Documents filed on this day
- 103204 NSPI Monthly Update Report #11