AI-generated summary
· Application · 08/11/2026
Jefferson Crabtree files complaint against Nova Scotia Power over three-month delay in power pole installation and service connection
AI summary
- Complainant Jefferson Crabtree submitted a general complaint (Reference No. 260810001) on August 10, 2026, alleging NS Power has failed to complete a power pole installation paid for on May 19, 2026 — a delay of approximately three months at the time of filing.
- The current specific holdup involves NS Power refusing to dispatch a pole crew until the planning coordinator confirms how many pole holes will require rock breaking; however, Crabtree states he was told during the May site scope that rock-breaking requirements cannot be determined until actual digging begins, creating a circular delay.
- Crabtree states there have been multiple overlapping causes of delay throughout the process, noting these may be the subject of additional future complaints.
- As resolution, Crabtree requests the earliest possible installation date with a firm commitment from Nova Scotia Power, and direct access to the planning coordinator rather than communication through intermediaries causing multi-week response delays.
Disclaimer: This summary was generated by AI from the filings it describes. We take care to make it accurate, but errors are possible - and it isn't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →
What was filed
Documents filed on this day
- C-1 Notice of Complaint (redacted)