Nova Scotia Power responds to NSEB information requests regarding meter configuration, billing estimates, and heat pump awareness in the CAPE Society DRO appeal (M12792)

M12792 · NSPI DRO Appeal - Meter/Billing Issues - Centre for Adults in Progressive Employment Society (CAPE)

AI summary

NS Power confirmed that Cape Society account at 40 Lower MacLean Street, Glace Bay originated on January 9, 2008 — not March 4, 2021 as initially suggested by the Account Usage Info provided on April 21, 2026 (IR-1(a))
Advanced Metering Infrastructure meter #2294813 is a standard AMI meter installed January 13, 2021, with a multiplier of 40, meaning each metered unit represents 40 units of actual consumption; e.g., 1,000 kWh metered yields 40,000 kWh billed (IR-1(b)(e))
NS Power confirmed it never discussed a Billing Procedures meter test with Ms. Wiseman at any stage of the dispute, DRO appeal, or Board appeal, stating it did not believe the meter was malfunctioning (IR-1(d)(ii))
Four estimated bills issued in May, July, September, and November 2025 were calculated using prior-year same-period metered usage divided by billing days to derive an average daily usage figure, with the meter multiplier of 40 applied; no January 2026 bill was issued because no meter read was obtained that month (IR-2(a)(b))
NS Power was unaware of two industrial heat pumps on site prior to March 25, 2026, and stated their existence would not have affected consumption estimates as no prior consumption history with heat pumps existed for the account (IR-2(c)(ii))

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What was filed

Documents filed on this day

C-5 NSPI (NSEB) RIR-1 to RIR-2 exhibits