AI-generated summary
· Application · 08/21/2026
NSEB Member dismisses Adam Bowser's DRO appeal, finding NS Power's billing errors were presentational and did not affect the accuracy of amounts owed
AI summary
- The Board reviewed three NS Power bills (March, May, and July 2025) and confirmed that the total energy charges of $1,663.04 for 9,000 kWh and six months of base charges ($115.02) were mathematically correct, with all six customer payments totalling $1,650 fully recorded (document 99017, p. 13).
- The May 16, 2025 bill displayed an erroneous 'Amount owing from last bill' and 'Amount Due' caused by a sequencing failure between NS Power's customer account ledger and billing system during the Cybersecurity cyber incident; the July 18, 2025 bill corrected these figures, restoring the proper balance of $470.64.
- NS Power's AMI meter (#2241226) was tested on December 18, 2025 in a Measurement Canada–accredited shop and found to be operating within prescribed accuracy limits; the Board noted the customer may request an independent Measurement Canada test for $46.
- The Board dismissed the appeal but issued pointed criticism of NS Power's Billing Procedures, noting the billing system lacked adequate safeguards to retrieve correct balances and that the printed bills also contained a Provincial Rebate tax calculation error (Board IR-7) that NS Power has not yet corrected.
- The decision will be referred to the panel examining Matter M12273 (Board Inquiry into NS Power's Cybersecurity Incident), as the billing control failures identified are considered relevant background for that broader review.
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What was filed
Documents filed on this day
- 103284 Board Decision (redacted)