Nova Scotia Power filed its response to the NSEB DRO appeal by Hariana Brooks and Paul Bernard, defending its billing reconciliation and collections referral practices

M13033 · NSPI DRO Appeal - Billing Issues - Hariana Brooks and Paul Bernard

AI summary

NS Power filed its response on August 26, 2026, per the Board's direction, attaching three confidential exhibits: the complete DRO file (Confidential Attachment 1), CIS account and communication notes (Confidential Attachment 2), and customer invoices beginning December 2023 (Confidential Attachment 3).
The dispute centres on a billing correction issued in February 2026 reconciling estimated meter reads from October and December 2025 against an actual read of 103,501.70 kWh obtained February 17, 2026, which confirmed under-billing rather than over-billing during the estimation period.
NS Power attributed the use of estimated readings to a cyber incident that temporarily prevented access to meter data; manual reading resumed in July 2025 and billing system connections were fully restored as of March 31, 2026.
After the closing bill of $2,673.74 (due May 19, 2026) remained partially unpaid at $1,673.74, NS Power made four telephone contact attempts (June 2, 10, 16, and 23, 2026) before referring the account to a collection agency on July 10, 2026; NS Power states its records show no disconnected-line message and no customer request to update contact information.
NS Power agrees with the DRO's Final Written Decision (August 5, 2026) that the customer was billed appropriately and that the collections referral was proper, and maintains that credit bureau reporting will remain until the balance is resolved.

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What was filed

Documents filed on this day

B-3 NSPI Response (redacted) exhibits