Correspondence between Appellant, NSPI, and DRO (redacted)

This document is an exhibit containing correspondence between a customer, Nova Scotia Power (NSP), and a Dispute Resolution Officer (DRO) in a Nova Scotia Energy Board (NSEB) regulatory matter. It covers disputes over billing irregularities, including inconsistent billing cycles, alleged overcharging linked to the Critical Peak program, meter reading discrepancies, and NSP’s explanation of rate changes and a suspended TVP CPP Pilot Plan, along with customer challenges to NSP’s billing practices and requests for clarification.