Topic:"Affordability" in M12714

From: Jessica Pelley Sent: April 30, 2026 8:35 AM To: Podolyako, Maryna Cc: Wallace, Lisa ; Penney, Nicole ; Blake Williams ; Carley Freeman ; Chris Lanteigne ; Jennifer Ross ; Kathleen Murray ; Lisa Forsey ; Sofia Reiner Subject: Re: M127...

AI summary Jessica Pelley appeals billing errors, requesting a 30–40% reduction in accumulated arrears due to prolonged estimated billing and missed meter readings. She also seeks a 24-month payment plan for the remaining balance, arguing the financial burden is unreasonable given the billing inaccuracies.

NON-CONFIDENTIAL 1 Request IR-3: 2 3 According to the Utility Contacts by Account # (UCAC) - CIS3315 included in NS Power's 4 response to the Board on March 10, 2026, NS Power offered Ms. Pelley a monthly zero 5 interest payment plan on Fe...

AI summary The document discusses a payment plan offered by NS Power to Ms. Pelley, who was not satisfied with the initial zero interest monthly payment plan and requested a discount. NS Power can offer a 24-month payment plan of approximately $280 per month, with $237 for current usage and $43 for arrears.

Request IR-3: - According to the Utility Contacts by Account # (UCAC) included in NS Power's - response to the Board on March 10, 2026, NS Power offered Ms. Pelley a monthly zero-interest - payment plan on February 12, 2026, but she "was n...

AI summary NS Power offered Ms. Pelley a zero-interest payment plan in February 2026, but she rejected it, seeking a discount instead. The request seeks details on the plan's duration and monthly payment amounts.

Request IR-1: In your appeal to the Board dated February 19, 2026, you requested the following relief: - I am requesting that the Board review the fairness of prolonged estimated billing practices and consider relief such as: - Adjustment...

AI summary The customer appeals the Board's handling of their case, requesting relief such as adjustment of arrears, extended payment plans without penalties, and a review of NS Power's billing practices. The Board is already reviewing NS Power's practices due to a cyber incident (M12600).