Topic:"Appeal Processes" in M12714

Appeal - NS Power Dispute Resolution Officer (DRO) Reference Number: 260219003 Submitted on: Thursday, February 19 2026 at 11:43:06 PM (AST) Contact Information Name on account: Jessica Pelley Account number: \ \ \ \ \ \ \ Business contact...

AI summary An appeal reference from NS Power's Dispute Resolution Officer (DRO) with submission details and redacted contact information for Jessica Pelley. The document includes a reference number (260219003) and submission date (February 19, 2026).

From: [email protected] Sent: February 18, 2026 3:02 PM То: Cc: Customer Relations < [email protected]> Subject: DRO Final Written Decision re Jessica Pelly consumption Dispute \ \ Exercise Caution - This is an exte...

AI summary Don Farmer, the Dispute Resolution Officer (DRO) for Nova Scotia Power, resolves a consumption dispute with Jessica Pelley. The DRO clarifies his role in addressing unresolved customer disputes, emphasizing his independence from Nova Scotia Power and the Energy Board, and outlines the customer's right to appeal within 12 days to the Board.

rroneously reported, either higher or lower than the fact. Final Written DRO Decision : In the context of Board approved Regulation 5.1, N.S.Power has appropriately billed the Customer for service to This Decision can be issued in conventi...

AI summary The DRO decision affirms N.S. Power's correct billing under Regulation 5.1, allowing customers to appeal to the Nova Scotia Energy Board (NSEB) if needed. The customer may request a payment arrangement or appeal the decision.

March 10, 2026 PARTIALLY CONFIDENTIAL Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12714 – DRO Appeal – Jessica Pelley Dear Ms. Wallace: On February 19, 2026 Jes...

AI summary Jessica Pelley appeals a DRO decision regarding her billing from June to December 2025 and a trueup bill. The Nova Scotia Energy Board directs Nova Scotia Power Inc. to respond by March 10, 2026, and provide documentation. Confidential attachments include the DRO file and customer account details.

never pay for power they do not use. Any difference between estimated and actual usage will be addressed and accurately reflected in a future bill. The February 2026 bill was the reconciliation bill. We are not applying late charges or pen...

AI summary NS Power asserts that the customer's February 2026 bill accurately reconciled estimated and actual usage, with no late fees applied. They offer payment plans and attached account details as Confidential Attachment 3. The DRO issued a final decision on the appeal.

erroneously reported, either higher or lower than the fact. Final Written DRO Decision: In the context of Board approved Regulation 5.1, N.S. Power has appropriately billed the Customer service to This is referenced on pages 10 to 11 of 18...

AI summary NS Power affirms a DRO decision that Ms. Pelley was billed correctly, noting she received a 900 kWh credit. The cyber event impact is under separate NSEB proceedings (M12500, M12273). The DRO decision is referenced in Confidential Attachment 3, with NS Power agreeing to maintain confidentiality.

Pelley DRO Appeal (NSEB M12714) NSPI Responses to NSEB Information Requests

AI summary The document pertains to Pelley DRO Appeal (NSEB M12714) and includes NSPI's responses to NSEB Information Requests. It outlines the procedural context of the appeal and the information provided by NSPI.

3rd Floor, 1601 Lower Water Street Halifax, Nova Scotia B3J 3P6 Mailing Address PO Box 1692, Unit M Halifax, Nova Scotia B3J 3S3 TEL 902-424-1332 FAX 902-424-3919 TF 1-833-809-0040 [email protected] nserbt.ca/nseb February 24, 2026 Jessi...

AI summary The Nova Scotia Energy and Utilities Board acknowledges receipt of Jessica Pelley's appeal against a NS Power Dispute Resolution Officer decision. The appeal process is outlined, including NS Power's regulatory counsel contact details and public record notices. The Board emphasizes that filing an appeal does not prevent NS Power from pursuing arrears recovery.

suant to Regulatory Rule 12 , a copy of which is attached to this letter. The evidence will, in any case, be made available to NS Power to allow the appeal to be properly addressed. Document: 328157 By copy of this letter, the Board reques...

AI summary The NSEB requests NS Power to respond to an appeal by March 10, 2026, including the DRO's decision file. Disconnection notices on the property are suspended pending the Board's decision. The appellant has 10 business days to reply to NS Power's response.

From: Jessica Pelley Sent: March 11, 2026 10:18 PM To: Penney, Nicole ; Carley Freeman Cc: Wallace, Lisa ; Blake WIlliams ; Chris Lanteigne ; Jennifer Ross ; Kathleen Murray ; Lisa Forsey ; Sofia Reiner ; Sonia Liao Subject: Re: M12714 - N...

AI summary Jessica Pelley disputes Nova Scotia Power's characterization of her conduct during phone conversations, asserting she did not yell or scream and felt the representative was unprofessional. She requests review of recorded calls to ensure accurate representation of interactions related to Matter No. M12714.

From: Forsey, Lisa To: Cc: Sofia Reiner; Ross, Jennifer; Carley Freeman; Wallace, Lisa; Penney, Nicole; Forsey, Lisa Subject: RE: Follow up - M12714 - NSPI to NSEB DRO Appeal Reply Pelley Date: March 25, 2026 1:58:32 PM

AI summary This email is a follow-up regarding an appeal (M12714) related to a DRO (Demand Response Obligation) reply from NSPI to NSEB. Lisa Forsey is coordinating with multiple stakeholders, including legal and regulatory personnel, to address the proceeding.

Lisa Forsey Lisa Forsey (she/her) Project Manager Regulatory – Corporate Regulatory Affairs Nova Scotia Power 1223 Lower Water Street, Halifax, NS B3J 3S8 E: [email protected] www.nspower.ca From: Carley Freeman < Carley. Freeman@nspo...

AI summary Nova Scotia Power's Lisa Forsey is involved in a regulatory proceeding (M12714) concerning an appeal related to a DRO (Demand Response Optimization) matter. Documents have been uploaded for review, with Jennifer Ross designated as the contact person.

NOVA SCOTIA ENERGY BOARD IN THE MATTER OF: THE PUBLIC UTILITIES ACT - and - IN THE MATTER OF: An Appeal of the Dispute Resolution Officer's Decision by a customer of NOVA SCOTIA POWER INC. (NS Power) – Jessica Pelley

AI summary The Nova Scotia Energy Board is considering an appeal by Jessica Pelley, a customer of Nova Scotia Power Inc., against a decision by the Dispute Resolution Officer under the Public Utilities Act. The proceeding involves a dispute related to NS Power's services.

NOVA SCOTIA ENERGY BOARD IN THE MATTER OF: THE PUBLIC UTILITIES ACT - and - IN THE MATTER OF: An Appeal of the Dispute Resolution Officer's Decision by a customer of NOVA SCOTIA POWER INC. (NS Power) – Jessica Pelley

AI summary The Nova Scotia Energy Board is handling an appeal under the Public Utilities Act by customer Jessica Pelley against a decision by the Dispute Resolution Officer related to Nova Scotia Power Inc. (NS Power).

May 19, 2026 Ms. Lisa Wallace Regulatory Affairs Officer/Clerk Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor P.O. Box 1692, Unit "M" Halifax, NS B3J 3S3 Re: M12714 – DRO Appeal – Pelley – IR Requests – Extension Request Dear...

AI summary Nova Scotia Power Inc. (NS Power) requests an extension to submit its IR responses to a DRO complaint by Jessica Pelley, originally due May 20, 2026, to May 26, 2026, citing the need for additional time to compile responses.

NOVA SCOTIA ENERGY BOARD IN THE MATTER OF: THE PUBLIC UTILITIES ACT - and - IN THE MATTER OF: An Appeal of the Dispute Resolution Officer's Decision by a customer of NOVA SCOTIA POWER INC. (NS Power) – Jessica Pelley

AI summary The Nova Scotia Energy Board is handling an appeal by Jessica Pelley, a customer of Nova Scotia Power Inc. (NS Power), under the Public Utilities Act. The appeal challenges a Dispute Resolution Officer's decision.