Topic:"Appeal Processes" in M12726

Appeal - NS Power Dispute Resolution Officer (DRO) Reference Number: 260303003 Submitted on: Tuesday, March 03 2026 at 07:51:55 PM (AST) Contact Information Name on account: Shaun Campbell \ \ \ \ \ Account number: Business contact: Accoun...

AI summary An appeal related to a Dispute Resolution Officer (DRO) decision by Shaun Campbell, with reference number 260303003, submitted on March 3, 2026. The document includes contact information and placeholders for account and mailing details.

Supporting - DRO Final Written Decision re Crista documents uploaded: MacNeil re Shaun Campbell Account consumption dispute.eml - kwh_daily_usage_comparison.png - Follow-Up on Billing Discrepancy - -6.eml Account - Shaun Campbell & Cristal...

AI summary Shaun Campbell appeals a DRO decision regarding a billing dispute, arguing that the September 2025 meter read included pre-occupancy usage, leading to an inflated $437.29 bill. The appeal highlights discrepancies between the billed amount and historical charges, suggesting prior tenant consumption or construction load may have been erroneously included.

Shaun Campbell In response to your following email, I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power and their Customers: I am not an employee of Nova Scotia Power or the Nova...

AI summary Shaun Campbell outlines his role as Dispute Resolution Officer (DRO) appointed by Nova Scotia Power (NSP) to resolve disputes with customers under the Nova Scotia Energy Board's regulations. He clarifies his authority is limited to interpreting Board-approved regulations, not NSP's operations, and that customer appeals of his decisions are possible within 12 days.

occurs if the meter reading is estimated, or erroneously reported, either higher or lower than the fact. All estimated readings were subsequently reconciled when an actual meter reading was obtained. N.S.Power tested your serving meter #25...

AI summary The Dispute Resolution Officer (DRO) upheld Nova Scotia Power's (NSP) billing based on meter readings, noting the meter tested within accuracy limits. The customer may appeal to the Nova Scotia Energy Board (NSEB) or request an independent test by Measurement Canada. The decision references Regulation 5.5, which outlines procedures for disputed meter readings.

REDACTED Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12726 – DRO Appeal – Shaun Campbell Dear Ms. Wallace: On March 3, 2026 Shaun Campbell contacted the Nova Sc...

AI summary Shaun Campbell appeals a Dispute Resolution Officer (DRO) decision regarding billing and consumption for properties in Halifax and Dartmouth. The Nova Scotia Energy Board (NSEB) directs Nova Scotia Power Inc. (NS Power) to respond by March 19, 2026, and provides attachments including the DRO decision and meter test results.

bsequently reconciled when an actual meter reading was obtained. N.S.Power tested your serving meter #2513903 for accuracy and found that [ sic ] it to be operating within prescribed accuracy limits. Final Written DRO Decision: In the cont...

AI summary NS Power tested a customer's meter and found it accurate. The DRO upheld billing based on Board regulations, but Mr. Campbell appealed the decision to the NSEB. The DRO decision is referenced in Confidential Attachment 5, pages 2-3.

Re: M12726 – DRO Appeal – Shaun Campbell Dear Members of the Board, Thank you for the opportunity to reply to Nova Scotia Power's March 19, 2026 response. After reviewing NSP's submission, several key issues remain unresolved, and new info...

AI summary Shaun Campbell responds to Nova Scotia Power's submission in the M12726 DRO appeal, highlighting unresolved issues and new information supporting his appeal. The letter requests further consideration of concerns raised in the proceeding.

M12726 - Nova Scotia Power Inc. - Appeal of a Decision of the Dispute Resolution Officer The Board received your Notice of Appeal, submitted by Ms. Crista MacNeil on your behalf, to appeal a decision by the Dispute Resolution Officer (DRO)...

AI summary Nova Scotia Power Inc. has appealed a decision by the Dispute Resolution Officer (DRO) dated February 26, 2026. The appeal was submitted by Ms. Crista MacNeil on behalf of NS Power, with multiple documents filed with the Board, including the DRO's decision, the appeal, responses from NS Power, and additional submissions.

APPEAL OF THE DRO DECISION You appealed the DRO's decision, dated February 14, 2026, on the following grounds: Document: 329701 - The DRO decision relies solely on meter accuracy, not billing accuracy, and does not address the possibility...

AI summary The customer is appealing the DRO's decision dated February 14, 2026, arguing that the decision relied solely on meter accuracy and did not consider potential misallocated load or wiring issues. The DRO's role is to resolve disputes with NS Power, and his decisions are binding on NS Power but not on the customer, who may appeal to the Board within 12 days.

March 5, 2026 Dear Appellant: M12726 – Nova Scotia Power Inc. – Appeal by Shaun CAMPBELL of a Decision of the Dispute Resolution Officer This will acknowledge receipt of your correspondence received by the Board on February 28, 2026, appea...

AI summary This letter acknowledges an appeal (M12726) by Shaun Campbell against a decision by Nova Scotia Power Inc.'s Dispute Resolution Officer. The Board will forward the appeal to NS Power and the DRO, noting that filing an appeal does not prevent NS Power from pursuing arrears recovery. The appeal process and evidence submission are subject to public disclosure unless confidential status is requested.

suant to Regulatory Rule 12 , a copy of which is attached to this letter. The evidence will, in any case, be made available to NS Power to allow the appeal to be properly addressed. Document: 328414 By copy of this letter, the Board reques...

AI summary The Board requests NS Power to respond to an appeal by March 19, 2026, including the DRO's decision file. Disconnection notices on the property are paused pending the appeal. The appellant has 10 business days to reply to NS Power's response.

NOVA SCOTIA ENERGY BOARD IN THE MATTER OF: THE PUBLIC UTILITIES ACT - and - IN THE MATTER OF: An Appeal of the Dispute Resolution Officer's Decision by a customer of NOVA SCOTIA POWER INC. (NS Power) – Shaun Campbell

AI summary The Nova Scotia Energy Board is handling an appeal under the Public Utilities Act by Shaun Campbell, a customer of Nova Scotia Power Inc. (NS Power), challenging a Dispute Resolution Officer's decision.

NOVA SCOTIA ENERGY BOARD IN THE MATTER OF: THE PUBLIC UTILITIES ACT - and - IN THE MATTER OF: An Appeal of the Dispute Resolution Officer's Decision by a customer of NOVA SCOTIA POWER INC. (NS Power) – Shaun Campbell

AI summary The Nova Scotia Energy Board is handling an appeal by Shaun Campbell, a customer of Nova Scotia Power Inc. (NS Power), against a Dispute Resolution Officer's decision under the Public Utilities Act. The proceeding involves a customer's challenge to a regulatory decision.

M12726 - Nova Scotia Power Inc. - Appeal of a Decision of the Dispute Resolution Officer The Board received your Notice of Appeal, submitted by Ms. Crista MacNeil on your behalf, to appeal a decision by the Dispute Resolution Officer (DRO)...

AI summary Nova Scotia Power Inc. has appealed a decision made by the Dispute Resolution Officer (DRO) on February 26, 2026. Multiple documents, including the appeal, responses, and submissions, have been filed with the Board as part of the proceeding.

APPEAL OF THE DRO DECISION You appealed the DRO's decision, dated February 14, 2026, on the following grounds: Document: 329701 - The DRO decision relies solely on meter accuracy, not billing accuracy, and does not address the possibility...

AI summary The appeal challenges the DRO's decision, which relied on meter accuracy rather than billing accuracy and did not consider misallocated load or wiring issues. The DRO ruled that NS Power is only responsible for delivering power to the metering point, not for how energy is consumed on the premise.

The following table summarizes some of the key events in the evidence before the Board. The blue highlighted sections relate to your previous address on Portland Street. Date Event August 1, 2024 NS Power connected your service at was set...

AI summary The document outlines a series of events related to a customer's service and billing history with NS Power, including automatic payments, meter readings, disconnection, and a dispute resolved by the DRO and later appealed to the Board. The timeline includes cyber incidents, meter testing, and the appeal process.