M12714 - Nova Scotia Power Inc. - Appeal of a Decision of the Dispute Resolution Officer
M12714 - Nova Scotia Power Inc. - Appeal of a Decision of the Dispute Resolution Officer This is the Board's decision on your appeal of a decision by the Dispute Resolution Officer (DRO). The following documentation was filled with the Boa...
AI summary This document outlines the appeal process related to a billing dispute between a customer and Nova Scotia Power Inc. (NS Power) regarding an underestimation of usage in bills following a cyber incident. The customer is requesting a review of NS Power's billing practices and seeks forgiveness of 30-40% of accumulated arrears or a repayment plan over 24 months.