indicate that you have been "double-billed for the Nov.'25-Jan. '26 period as the Nov.-Jan. Bill shows the $672.27 amount paid in full (also attached the $200 payment receipt to zero the balance)." Board approved Regulations relevant to th...
AI summary The customer disputes a double billing for energy consumption, claiming N.S. Power incorrectly billed them. N.S. Power argues they deliver power to the meter, not on-premise usage, and confirmed the meter passed accuracy tests. The Board's Regulations 5.1, 5.5, 6.4, and 6.7, along with the Electricity and Gas Inspection Act, support N.S. Power's billing.
PRIVACY & CONFIDENTIALITY DISCLOSURE This e-mail message content (including attachments, if any) is intended for the use of the individual or entity to which it is addressed and contains information that is privileged, proprietary , confid...
AI summary The email discusses a privacy and confidentiality disclosure related to a customer's account and meter issues. NS Power granted access for the DRO, provided account and meter information, and explained an error in their system that caused billing delays and inaccuracies.
PRIVACY & CONFIDENTIALITY DISCLOSURE This e-mail message content (including attachments, if any) is intended for the use of the individual or entity to which it is addressed and contains information that is privileged, proprietary, confide...
AI summary The email discusses privacy and confidentiality concerns regarding access to a customer's account information by the Dispute Resolution Officer (DRO). Customer Relations informs Greg Hammond that access has not been granted and requests explicit consent for disclosure. The DRO separately inquires about incorrect billing, emphasizing the need for caution with external emails.