Topic:"Cost To Customer" in M12726

4. First Bill at Major Irregularity On September 22 , we received a bill for $437.29 . This amount is highly unusual given: - We were told the unit averaged under $80 per month . - We moved in August 20th and stayed a few nights until Sept...

AI summary The customer received an unusually high bill of $437.29, disputing it due to a short stay, new building, and low usage patterns. They argue the charge contradicts prior assurances of under $80/month and highlights discrepancies in billing accuracy.

7. Request for Resolution I respectfully request: - 1. A full audit of meter readings, billing periods, and consumption for both addresses. - 2. Verification of whether usage from was misallocated or accumulated due to delayed meter reads....

AI summary The requestor seeks a full audit of meter readings and billing periods, verification of misallocated usage, correction of charges not reflecting actual occupancy, and a written explanation of findings.

3. The new March 24, 2026 bill confirms normal usage and contradicts NSP's position. The most recent bill (March 24, 2026) shows: - 516 kWh over 71 days - 7.3 kWh/day This is entirely consistent with Shaun's actual lifestyle and occupancy....

AI summary The March 24, 2026 bill shows 7.3 kWh/day usage, consistent with Shaun's lifestyle, contradicting NSP's prior billing of 22 kWh/day for May–September. This supports the argument that the September bill included pre-occupancy or misallocated usage, not actual consumption.

NON-CONFIDENTIAL 1 Request IR-06: 2 3 Please demonstrate the calculation for the Usage Adjustment of -$759.89 in the July 24, 2025 4 bill. 5 6 Response IR-06: 7 8 The calculation is as follows: 9 10 Estimated Usage 8133 kWh 11 Estimated Us...

AI summary The response to Request IR-06 outlines the calculation for the Usage Adjustment of -$759.89 in the July 24, 2025 bill. It uses estimated usage, adjusted kWh, and the applicable energy rate to arrive at the adjustment amount.