HomeCost To CustomerM12857Evidence
Topic/Matter Intersection

Topic:"Cost To Customer" in M12857

Matter: NSPI DRO Appeal - Billing Issues - Brad Neville
2 passages 2 documents

Cost To Customer across all matters →

N-2DRO Decision Redacted 1 passage
Matthew Neville
period even though there was a meter reading error. (100 + 1400 = 1000 + 500). The same effect occurs if the meter reading is estimated, or erroneously reported, either higher or lower than the fact. Your dispute is a "consumption dispute"...

AI summary The dispute centers on meter accuracy and billing correctness. N.S.Power argues they are responsible for delivering power, not on-premise usage. Meter tests confirmed accuracy, and the DRO concluded billing was appropriate under Board regulations.

N-4NSPI Response to Appeal (redacted) 1 passage
Section 7 p. p. 0
is subsequently confirmed to be accurate, the customer is responsible for the fee. If the meter is found to be outside the allowable limits, the $46.00 fee will be credited to the customer's account As explained by the DRO, NS Power's role...

AI summary The text outlines NS Power's responsibility for meter accuracy fees, clarifies their role in electricity delivery without controlling customer consumption factors, and notes confidentiality of attachments. It references a June 2026 date and mentions correspondence between NS Power and Mr. Neville, with Kathleen Murray as Regulatory Counsel.

Disclaimer: These summaries were generated by AI from the filings they describe. We take care to make them accurate, but errors are possible - and they aren't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →