HomeCustomer ResearchM03669Evidence
Topic/Matter Intersection

Topic:"Customer Research" in M03669

Matter: E-ENSC-R-10 - Efficiency Nova Scotia Corporation - Electricity Demand Side Management Plan for 2012A request by Efficiency Nova Scotia for approval of a $43.7 million Demand Side Management plan for the 2012 operating year.  (Also see Matter Nos. M04538 and M04539)
76 passages 8 documents

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E-1Evidence - 2012 DSM Plan 2/28/2011 3 passages
Preamble p. p. 73
to be provided through third-party organizations · work with stakeholders such as universities, colleges and professional associations to develop training programs to address priority gaps and to develop capacity to meet future needs ENSC'...

AI summary ENSC plans to develop training programs in collaboration with stakeholders, including educational institutions and professional associations, to address skill gaps and build capacity. The training coordinator will conduct a gap analysis and redundancy review in 2011 and implement a long-term strategy starting in 2012.

FACTORS AFFECTING CUSTOMER INTEREST p. p. 200
FACTORS AFFECTING CUSTOMER INTEREST Both EUS and FSS respondents were asked " What, if anything, would cause you to change your main heating source? ". The chart below summarizes answers from both surveys (note that respondents could choos...

AI summary The document explores factors influencing customer interest in changing their main heating source, based on responses from the Energy Usage Study (EUS) and Fuel Switching Study (FSS). Respondents were asked what would cause them to switch their heating source, and the results are summarized in a chart.

Objective Primary Tools p. pp. 223-224
Objective Primary Tools Discover customer interest levels Pilot uptake rates Customer survey Installation costs Incentive applications MEASURES Installation issues Customer surveys Installer interviews Actual energy savings and non-electri...

AI summary The document outlines a measurement plan focused on assessing customer interest levels, installation costs, energy savings, and free ridership levels through customer surveys, installer interviews, billing data, and smart meter data. It also evaluates the impact of incentive levels and marketing effectiveness.

E-22010 DSM Evaluation Reports - Final Report - February 28, 2011 2/28/2011 61 passages
Section 31
iew with a Delivery Agents, eight interviews with Contractors, and four in-depth interviews with program participants. A summary of the interviews completed for each program is presented in Table 2-2. Table 2-2: 2010 Process Evaluation In-...

AI summary The 2010 DSM program evaluation involved 12 staff interviews, 15 delivery agent interviews, 8 contractor interviews, and 4 participant interviews across programs like C&I Custom, SBLS, DI, and LIH, with results summarized in Table 2-2. The evaluation focused on stakeholder perspectives and program implementation details.

Section 33
ing Houses Program utilized random digit dial (RDD) samples of residential telephone numbers in Nova Scotia and the remaining programs utilized contact information provided by the DSM Administrator.11 Table 2-3: 2010 Process Evaluation Tel...

AI summary The 2010 DSM program evaluation used RDD sampling for residential surveys and direct contact information for other programs. Surveys covered C&I Custom, SBLS, EP RM/PD, and others, with varying participant and non-participant counts. The NH program used RDD for non-participant surveys.

Section 54
Program Finding Recommendation Commercial C&I-F4. C&I-R4. and In contrast to 2008 and 2009, relatively few 2010 respondents Conduct training sessions with energy efficiency contractors and Industrial reported that they had first heard of t...

AI summary The C&I Custom program saw limited awareness from contractors in 2010, but external parties were primarily responsible for specifying energy efficiency measures. Marketing efforts like adding a Sales Lead and print advertising increased participation. Contractors and design professionals are recommended as key outreach channels for future program promotion.

Section 315
r and one interview in December with the implementation contractor‘s project manager. The interviews covered a variety of program- related topics, including program goals, program theory and delivery. 5.1.2 Residential Survey Seventy progr...

AI summary The report details a residential survey conducted in December 2010 to assess the impact of the CFL program. It identified 31% of participants, higher than previous years, and used telephone interviews to estimate spillover effects and in-service rates. The survey was conducted by NMR's subcontractor, Interviewing Services of America, using a random digit dial sample.

Section 316
x, NS. The interviews were conducted in December 2010 utilizing computer-assisted telephone interviewing (CATI) and a random digit dial (RDD) sample of residential telephone numbers in Nova Scotia. NMR Evaluation of 2010 Power Down Program...

AI summary The text discusses a telephone survey conducted in December 2010 using computer-assisted telephone interviewing (CATI) and a random digit dial (RDD) sample of residential numbers in Nova Scotia. Table 5-1 provides the estimated population, sample size, and sampling error at the 90% confidence level for the survey.

Section 318
h the current level of communication. Per its contract, the implementation contractor was responsible for the following program development, implementation and tracking activities: Program Development  Developing a detailed project plan ...

AI summary The 2010 Power Down Program involved the implementation contractor handling program development, implementation, and tracking. Activities included developing a project plan, evaluating products, executing marketing plans, and tracking sales and energy savings. Outreach efforts included direct mail, radio ads, and in-store promotions, which contributed to increased sales compared to previous years.

Section 379
88% 91% 93% 92% 72% Rent 7 13 12 9 7 8 28 43 Note here that the sample exhibits a few significant differences relative to the Census. NMR evaluated weighting the sample data to more closely match the Census data. However, owing to the rela...

AI summary The text discusses the evaluation of the 2010 Power Down Program, noting that most participants and non-participants lived in single-family detached homes. The sample data was not weighted to match the Census due to small sample sizes and potential loss of respondents.

Section 384
14 18 3 57 54 51 4 or more 27 29 27 Table 5-37: Number of Bedrooms – 2008 and 2009 2008 2009 Non- Total Non- Total Participants Participants (Weighted) Participants Participants (Weighted) Sample size 60 70 130 70 70 140 1 2% 4% 4% 3% 7% 1...

AI summary The text presents data on the number of bedrooms in households from 2008 to 2009, along with income distribution comparisons between participants and non-participants in 2010. It notes that 2010 participants had higher incomes and that income distributions were similar across years.

Section 391
6 7 18 2010 participants and non-participants exhibited similar age distribution—the majority were 35 years old or older (81% and 88%, respectively). (Table 5-46) Table 5-46: Respondent Age – 2010 Non- Total Participants participants (Weig...

AI summary The age distribution of 2010 participants and non-participants was similar, with the majority being 35 years old or older. Table 5-46 provides the detailed breakdown of age groups for both participants and non-participants.

Section 393
ipants. About three-fifths of participants (61%) possessed a trade certificate, a college diploma, or a university diploma compared to two-fifths of non-participants (40%). (Table 5-48 and Table 5-49) Table 5-48: Education Level – 2010 Par...

AI summary The data shows that 61% of participants had a trade certificate, college diploma, or university diploma, compared to 40% of non-participants. This highlights a significant difference in educational attainment between the two groups.

Section 397
ram component. Table 6-1 shows the estimated population, sample size and sampling error for the telephone survey. For the participant survey, the sampling error was +10.4% at the 90% confidence level. Table 6-1: Sample Size and Sampling Er...

AI summary The document discusses the sampling error and participant survey data from the 2010 Power Down Program evaluation. It also highlights retailer familiarity with the stocking patterns and sales trends of rebated products, with most retailers being very or somewhat familiar.

Section 678
55 to 64 14 65 or over 27 Don‘t know/refused 4 Nearly all the respondents (97%) paid their electric bills themselves. (Table 5-7) Table 5-7: Method of Electric Bill Payment All Respondents Sample size 70 Yes 97% No 1 Don‘t know/refused 1 N...

AI summary The document provides demographic data on respondents, including age distribution, bill payment methods, residency patterns, and income levels. Most respondents pay their bills themselves, live in their homes year-round, and have higher household incomes, though a notable portion refused to answer income-related questions.

Section 720
ave any other suggestions for improving the program delivery process? Customer Issues 20. Why do you think most customers participate in the program? What other reasons drive participation? NMR Evaluation of 2010 Appliance Retirement & Rep...

AI summary The document includes questions related to customer participation in the 2010 Appliance Retirement & Replacement Program, including reasons for participation, barriers to participation, customer satisfaction, program strengths and weaknesses, and areas for improvement. It also includes a discussion guide for multifamily participants.

Section 738
20. Are there any factors inhibit your ability to effectively perform any part of the program delivery process? IF YES: What are they? How can these be addressed? What impact do you think addressing them will have on your effectiveness and...

AI summary The text outlines a series of questions aimed at assessing the effectiveness of a program delivery process, including challenges, successful aspects, and opportunities for improvement. It also explores customer awareness, participation rates, and satisfaction with the Appliance Retirement program.

Section 822
een withdrawn by NRCan, was necessary for the program to exist. All of the Delivery Agents also observed that a large majority of the public was unaware of the fact that a provincial program existed. 3.3 Program Responsibility and Communic...

AI summary The EEH program's success is hindered by low public awareness, despite promotional efforts by CNS and Delivery Agents. Delivery Agents increased marketing activities after NRCan's withdrawal but faced resource constraints. Marketing staff addressed contractor concerns through radio and print promotions.

Section 832
o out of five respondents reported prior plans to install at least of one of the measures. However, fewer than one in ten respondents reported specific plans to install any single measure. (Table 3-5) Table 3-5: Prior Plans to Install Meas...

AI summary The text discusses respondents' prior plans to install energy efficiency measures and their interactions with contractors before energy audits. Few respondents had specific plans, and only a small fraction had contacted contractors beforehand.

Section 854
Yes 35% 41% No 57 46 Don‘t know 9 0 Respondents were asked if they had any recommendations for improving the program. About one-half of 2010 participants (54%) offered at least one recommendation, significantly fewer than in 2009 (78%). On...

AI summary The text discusses survey results from 2009 and 2010 regarding program improvements, showing a decrease in participant recommendations from 78% to 54%. Respondents suggested increasing rebates, tax deductions, and incorporating more renewable technologies. Most respondents lived in single-family homes with at least three bedrooms.

Section 856
4 or more 30 40 About three out of five 2010 respondents (61%) had an annual income of at least $50,000, significantly fewer than in 2009 (74%). (Table 3-22) Table 3-22: Annual Income 2009 2010 Sample size 23 70 Less than $15,000 0% 0% $15...

AI summary The text discusses income distribution and living arrangements of respondents in 2009 and 2010, noting a decrease in the percentage of respondents with higher incomes and a high proportion of year-round residents. It also mentions the distribution of household sizes.

Section 862
about your experience with participating in the EnerGuide for Existing Houses rebate program. Your opinions are very important to us and will help us improve this program and other services for NMR Evaluation of 2010 EnerGuide for Existing...

AI summary This text outlines a survey for participants of the EnerGuide for Existing Houses program, seeking feedback on their experience and reasons for participation. It includes questions on how they learned about the program and the most important reason for participating.

Section 880
luation of 2010 EnerGuide for Existing Houses Program Page A13 [IF IN SAMPLE FILE ‘AUDIT STAGE’ = ‘D’ AND Q22a THRU I ≠1 SKIP TO Q37, OTHERWISE CONTINUE] Section 4 - Impact of measures on comfort level and value of the program to customers...

AI summary The text outlines a survey section assessing the impact of energy efficiency measures on comfort levels and the perceived value of the EnerGuide for Existing Houses program. It includes questions about changes in comfort and customer satisfaction with the program's effects on energy bills.

Section 904
additional electric measure rebates from Nova Scotia Power? 34. How does the pre-retrofit evaluation serve the customers‘ needs? How often does the information provided confirm what they already know about their homes? How often does it le...

AI summary The text includes a series of questions about the effectiveness of energy efficiency programs, including customer satisfaction, program barriers, and program improvements. It also references an evaluation report on the Low Income Households Program from 2010, submitted to Efficiency Nova Scotia Corporation.

Section 965
also appear to have relatively low consumption for residential customers who primarily use electric heat. Based on this comparison, the control group was accepted for the next stages of the analysis. Table 2-2: Participant & Control Group...

AI summary The document compares the annualized electricity usage between participants and a control group in the 2010 Low Income Households Program. The control group was accepted for further analysis due to similar consumption patterns, particularly among residential customers using electric heat. The methodology for developing the control group is detailed in Appendix A.

Section 1003
Page 26 Administrator has discussed these gaps with the Outreach Agents and regular check-ins have been put into place. Thus the Program Administrator has addressed these issues. 3.6 Customer Expectations The in-depth interviews uncovered...

AI summary The document discusses inconsistencies in customer expectations regarding the CNS program, with participants recruited through outreach channels having higher expectations, such as receiving new appliances and full energy audits, compared to those recruited through other channels. Some customers were dissatisfied with abbreviated audits and the lack of clear communication from Delivery Agents.

Section 1077
(Don‘t know) 9. Refused NMR Evaluation of 2010 Low Income Households program Page C2 SC3. Do you use ELECTRICITY to heat the hot water heater in your home? 1. (Yes) 2. (No) 8. (Don‘t know) 9. (Refused)[IF SC2 OR SC3 = 1 (YES), CONTINUE. OT...

AI summary The text presents a survey related to the Residential Energy Affordability Program (REAP), focusing on participants' awareness, reasons for participation, and whether they still live in the homes that underwent the program. It includes screening questions and response options.

Section 1079
(Concern that participation will affect eligibility for other assistance programs – social assistance, heating assistance rebate) 8. Don‘t know 9. Refused 6. Thinking of your OVERALL experience with the Residential Energy Affordability Pro...

AI summary The text discusses customer feedback on the Residential Energy Affordability Program (REAP), including concerns about eligibility for other assistance programs and overall satisfaction with the program. Dissatisfaction reasons include delays in installation, product dissatisfaction, and poor evaluator experiences.

Section 1081
y conservation measures installed 1 2 3 4 5 9 b. Quality of the work completed 1 2 3 4 5 9 14. [IF DISSATISFIED WITH ENERGY EVALUATION—Q#0=4 or 5] You indicated that you were not satisfied with the energy evaluation that was done of your h...

AI summary The text presents survey questions related to customer satisfaction with energy evaluations conducted as part of the 2010 Low Income Households program. It asks respondents to identify the most important reason for dissatisfaction and whether the evaluation influenced their energy usage behavior.

Section 1112
c. Again at the broadest level, what were the areas that were not so successful? d. To what do you trace the difficulties you encountered? How might they be addressed in future programs? PROGRAM OUTREACH 11. Do you have any goals for the p...

AI summary The text focuses on evaluating the success and challenges of the Low-Income Residential Energy Assistance Program (LI REAP), including outreach efforts, awareness levels, participation barriers, and opportunities for improvement, particularly in reaching low-income consumers and renters.

Section 1314
al customers to the program? Who is targeted in your marketing (i.e Home buyers, Builders)? How do you market to them specifically? Do you have access to adequate materials and information for customer presentations and meetings?] 31. Are...

AI summary The text contains a series of questions about customer participation in a program, focusing on target segments, marketing strategies, and barriers to participation. It also references an evaluation of the 2010 EnerGuide for New Houses Program.

Section 1324
Table B-3: Satisfaction with Program (Base: Builders and owners —based on role in planning/involvement) 2009 2010 Rating: 1= ‘very satisfied’ Rating: 1= ‘very satisfied’ Builder / and 5 = ‘very dissatisfied’ and 5 = ‘very dissatisfied’ Asp...

AI summary The table presents survey results from builders and homeowners regarding their satisfaction with a program, with data collected in 2009 and 2010. It includes ratings from 1 (very satisfied) to 5 (very dissatisfied) and shows responses for different aspects of the program, such as the first review of house plans and scheduling and timing of reviews.

Section 1409
4-2 shows the estimated population, sample size and sampling error for the 2008, 2009 and 2010 telephone surveys. For each survey, the sampling error was less than 10% at the 90% confidence interval. Table 4-2: Sample Size and Sampling Err...

AI summary The document discusses the sample size and sampling error for telephone surveys conducted in 2008, 2009, and 2010, as well as the design and outcomes of a program aimed at installing energy-efficient lighting in small businesses in Nova Scotia. The program installed CFLs and LED exit lights to achieve energy and demand savings targets.

Section 1451
Table 4-23: Business Type 2008 2009 2010 Survey Survey Survey Respondents Population Respondents Population Respondents Population Sample size 70 1,076 67 1,512 74 2,884 Lodging – including † 20% 14% 33% 0% 34% 30% apartment buildings Offi...

AI summary Table 4-23 presents business type data from surveys conducted in 2008, 2009, and 2010, including sample sizes, population estimates, and percentages of respondents in various categories such as lodging, office, retail, and others.

Section 1590
from the 2010 impact evaluation. NMR Evaluation of 2010 Prescriptive Rebate Programs Page 41 5.7 Energy Attitudes and Importance As shown in Table 5-14, all of the respondents indicated that managing energy was important to their business....

AI summary The evaluation of 2010 prescriptive rebate programs shows that all respondents considered energy management important to their business, with energy usage reduction and cost management rated highly. Energy costs were generally low as a percentage of annual budgets, except for one respondent where energy costs made up 60% of their total budget.

Section 1594
5= ‘very satisfied’ and 1 = ‘not at all satisfied’ Aspect of program n 5 4 3 2 1 DK NA Program overall 11 3 5 3 Program application, forms and paperwork 11 3 3 4 1 Interaction and communication with staff 11 6 1 2 2 Availability of NSP sta...

AI summary The table presents survey results on customer satisfaction with a program, including aspects like application processes, interaction with staff, and rebate amounts. Nearly all respondents indicated they are likely to purchase energy-efficient products in the future.

Section 1647
Program Marketing and Outreach Finding Recommendation C&I-F5. C&I-R5. Program marketing and outreach activities such as the addition In 2011, the C&I custom program should build on its 2010 of a Sales Lead and print advertising successfull...

AI summary The findings indicate that program marketing and outreach activities, such as adding a Sales Lead and print advertising, helped increase participation in the C&I Custom program in 2010. Contractors and design professionals were identified as effective outreach channels. Most participants were motivated by financial benefits, and relatively few barriers were reported.

Section 1668
ghting sites, one refrigeration-site, one motor site, one HVAC, and 2010 95% one envelope 2.5 Spillover Participants were asked about participant-like4 spillover, which is a situation in which a customer installed additional equipment of t...

AI summary The C&I Custom program did not result in participant-like spillover, as no participants reported additional purchases or installations of the same type. However, non-like spillover was observed, with some participants pursuing additional energy efficiency measures outside the program, though they intended to use rebate programs for these measures.

Section 1683
in Halifax, NS. The interviews were conducted between August 2010 and January 2011 utilizing computer-assisted telephone interviewing (CATI) and contact information provided by the DSM Administrator. 3.1.3 Sampling Error Table 3-1 shows th...

AI summary The text discusses the methodology used for conducting interviews in Halifax, NS, between August 2010 and January 2011, using computer-assisted telephone interviewing (CATI). It also references a table outlining the sampling error at a 90% confidence level for a survey of 47 participants with a sample size of 13.

Section 1690
additional work remains to be done to fine-tune the system. NMR understands that implementing a centralized data tracking system takes time and that DSM Administrator staff will fine-tune the system over time. The 2010 evaluation shows the...

AI summary The 2010 evaluation of the C&I Custom Program highlights the need for improved data tracking and more rigorous data entry protocols. Outreach efforts included public speaking, emails, the NSPI website, and the addition of a Sales Lead position. Program awareness was primarily through NSPI and contractors.

Section 1691
st heard about the program through a contractor, a vendor or word of mouth. Nearly one in four (23%) respondents said they had first heard about the program through a recreation facility association.9 Table 3-2: Source of First Awareness o...

AI summary The document discusses how participants in the C&I Custom Program first became aware of it, with sources including contractors, vendors, word of mouth, and recreation facility associations. A notable portion of respondents learned about the program through a curling rink association.

Section 1692
members to the program. NMR Evaluation of 2010 C&I Custom Program Page 19 One of the 2010 participants said they had participated in another energy efficiency program in 2009 but had been unable to provide a description of the program. (Ta...

AI summary The 2010 C&I Custom Program evaluation indicates that most participants had not participated in prior energy efficiency programs, with some uncertainty about the details of past programs. One participant mentioned involvement in a 2009 program but could not describe it.

Section 1693
Descriptions Electric water heating program Description na Don‘t know (1) (1) 3.5 Participation Motivations and Barriers When asked their primary reason for participating in the C&I Custom program, the majority of 2010 respondents reported...

AI summary The 2010 C&I Custom Program saw participants primarily motivated by financial benefits, such as saving on energy costs and program incentives. Environmental considerations were also mentioned as secondary motivations. The evaluation highlights the importance of cost savings in driving participation in energy efficiency initiatives.

Section 1714
8 Heavy equipment repair 8 NMR Evaluation of 2010 C&I Custom Program Page 27 About one-half of the 2010 respondents (55%) reported having facilities with more than 10,000 square feet of floor space, while only 8% of participants reported h...

AI summary The 2010 C&I Custom Program evaluation shows that about half of the respondents had facilities larger than 10,000 square feet, with only 8% having over 100,000 square feet. Additionally, 61% of respondents had fewer than 10 employees, indicating a shift in participant demographics compared to previous years.

Section 1726
lculations also used incorrect wattage for one fixture type. The 250-Watt high pressure sodium fixtures were rated at 465-Watts in the baseline system. This was changed to 295-Watts in the evaluation. 7.0 Conclusions Annual energy savings...

AI summary The evaluation of the 2010 C&I Custom Program at a hardware store facility found that annual energy savings were 93.1% of tracking savings, with variances attributed to reductions in fixture quantity and modifications to baseline calculations. Customer and generator demand savings were also lower than expected, though interactive cooling contributed additional savings.

Section 1735
factor was then multiplied by the operating hours in Equation 1 to scale the lighting hours to ―Equivalent Full Load Lighting Hours.‖ Data from the basement loggers (B and C) and the ―Main Entry‖ and ―Renovation‖ area loggers were cleaned...

AI summary The document discusses the evaluation of the 2010 C&I Custom Program, focusing on the use of data from various loggers to update operating hours and the exclusion of data from logger A due to load inconsistencies.

Section 1771
king analysis. The primary culprit NMR Evaluation of 2010 C&I Custom Program Page A26 was likely the use of lower wall and roofing R-values in the tracking baseline model than those proposed in the feasibility study. As documented previous...

AI summary The evaluation of the 2010 C&I Custom Program found that lower insulation R-values in the baseline model led to overestimation of heating and cooling loads, reducing insulation savings. Lighting controls savings could not be assessed due to an unknown calculation method. Evaluated peak demand savings were only 13% of projections, as buildings were unoccupied during peak hours.

Section 1905
12 33% 33 17 17 implementation 8 63% 13 25 10 50% 40 10 Project rebate amount 10 50% 40 10 10 70% 30 13 46% 31 15 8 Verification 7 57% 29 14 9 56% 22 11 11 12 42% 33 17 8 Table B-1: Importance of Energy 2010 Respondents 2008 Respondents 20...

AI summary The text presents statistical data on the importance of energy usage and management from surveys conducted in 2008, 2009, and 2010. It shows the percentage of participants who rated energy usage reduction and energy cost management as important. The data is presented in tables and includes percentages and counts for different rating categories.

Section 1906
NMR Evaluation of 2010 C&I Custom Program Page C1 Appendix C Interview Guides PARTICIPANT QUESTIONNAIRE: C&I Custom Program Final: July 22, 2010 Hello, my name is from NMR Group. I am calling on behalf of Nova Scotia Power, as part of an e...

AI summary This document is a participant questionnaire for Nova Scotia Power's Commercial and Industrial Custom Program, used to evaluate and improve the program through feedback from participants. It includes questions about program participation and knowledge of the program.

Section 1909
contractor) 11. (Past participation in utility programs) 12. (Other (Please explain )) 99. (Don‘t know/Don‘t recall) 10. What was the second most important reason your company / organization chose to participate in the program? (Do not rea...

AI summary The text outlines survey questions related to participation in utility programs, including reasons for participation and verification of actions taken through the program. It also includes questions about feasibility studies and implementation of energy efficiency measures.

Section 1911
2. Contractor 3. Manufacturer representative 4. Utility account manager 5. Someone within your company / organization 9. Don‘t know/Don‘t recall (ASK QUESTIONS Q13 – Q15 FOR THE FEASIBILITY STUDY AND EACH MEASURE RECALLED.) [NOTE: Two-thir...

AI summary The text outlines factors that motivated companies to implement energy efficiency measures, with incentives and cost savings being key motivators. It also references an evaluation of the 2010 C&I Custom Program by NMR.

Section 1916
4 5 9 no extremely DK influence influential SPILLOVER [ASK Q16-Q17 FOR EACH MEASURE RECALLED IN Q11, EXCEPT FEASIBILITY STUDY] 16. Now I'd like you to think of the time since you participated in the Commercial and Industrial Custom program...

AI summary The text outlines a survey question regarding the Commercial and Industrial Custom program, asking participants if they have installed any of the measures discussed in the program on their own since participating. It also asks whether the equipment installed was of the same or higher efficiency level than that provided through the program.

Section 1918
he amount of [measure x] installed or pursued through the program? % (Don‘t know=999) ALLOW 1-998—THEY COULD HAVE INSTALLED MORE THAN WAS INSTALLED THROUGH THE PROGRAM. NMR Evaluation of 2010 C&I Custom Program Page C9 19. Did your experie...

AI summary The text presents a survey question regarding the influence of the Commercial and Industrial Custom program on participants' decisions to install energy-efficient measures on their own. It asks about the percentage of measures installed independently compared to those installed through the program.

Section 1926
ts to your company / organization? [9=Don‘t know/Don‘t recall] 29. What percent of your annual operating budget do energy costs account for? [999=Don‘t know/Don‘t recall] % 30. Do you have any suggestions on how to improve the Commercial a...

AI summary The document includes survey questions about energy costs and the Commercial and Industrial Custom Program, with a focus on improving the program's process, marketing, and interactions with utility staff and contractors. Nova Scotia Power (NMR) is mentioned as a relevant entity.

Section 1928
1. Fewer than 5 2. 5 to 9 3. 10 to 19 4. 20 to 49 5. 50 to 99 6. 100 to 249 7. 250 or More 9. Don‘t know/Don‘t recall NMR Evaluation of 2010 C&I Custom Program Page C16 34. How many hours per week, on average, is the facility open? [999 =...

AI summary The text presents a series of questions from an evaluation of the 2010 C&I Custom Program, including inquiries about facility hours and company structure. These questions are part of a data collection process for assessing program participation and characteristics.

Section 1941
t pose a barrier to participation in the C&I Custom program? [Probes: Assistance, availability, or interaction with program staff; requirements of any of the four-steps;] The BER program was designed to streamline the rebate process for C&...

AI summary The document discusses the C&I Custom program and BER program, focusing on participation barriers, program processes, and motivations for energy efficiency upgrades. It includes questions about the experience with the BER program and factors influencing participation in NSPI rebate programs.

Section 1944
the program 22. If you had not received the incentive from Nova Scotia Power, could your budget have accommodated the full cost of the energy efficient upgrades including the incentive? 23. How influential were the following elements to yo...

AI summary The text presents survey questions to participants of the NSPI rebate program, asking about the influence of various factors on their decision to participate, including incentives, information provided, and contractor services.

Section 1946
ent measures and processes; or the NMR Evaluation of 2010 C&I Custom Program Page C26 savings could be from PLANNED OR END-OF-LIFE replacements and installations of higher efficiency rather than standard efficiency measures and processes....

AI summary The text discusses energy efficiency measures and their impact on electricity savings, asking participants about the influence of programs like C&I Custom and BER on their decisions to implement energy efficiency actions. It also asks about the importance of reducing energy usage and managing energy costs to organizations.

Section 1967
NMR Evaluation of 2010 Small Business Lighting Solutions Program Page IV Findings and Recommendations Finding Recommendation SBLS-F7. SBLS-R7. While nearly all of the 2010 respondents (63 out of 65) said they would Despite the importance o...

AI summary The evaluation of the 2010 Small Business Lighting Solutions Program found that while most respondents were likely to purchase energy-efficient equipment in the future, few took additional energy efficiency actions after participating in the program. The report recommends expanding program offerings to help small businesses identify and pursue other energy efficiency measures.

Section 2002
als Vendor and the lighting recycler, as well as a telephone survey of program participants. Copies of the interview guides are included in Appendix AError! Reference source not found. to this report. 3.1.1 In-depth Interviews NMR staff co...

AI summary The document describes the methodology used in conducting in-depth interviews with various stakeholders involved in the SBLS program, including the program manager, delivery agents, materials vendor, and recycling contractor. These interviews aimed to gather insights on program goals, delivery, and challenges.

Section 2043
16 12 19 37 or more 19 18 18 Average months 31.8 25.9 27.3 3.12 Firmographics About three out of four 2010 respondents (74%) reported owning their facilities. (Table 3-21) Table 3-21: Ownership Status of Facilities Status 2008 2009 2010 Sa...

AI summary The text discusses the ownership status of facilities among respondents in 2008, 2009, and 2010, with about 74% of respondents in 2010 owning their facilities. It also mentions the diversity of business types represented in the samples.

Section 2058
ficient lighting‖ and 5 indicates that the program was ―extremely influential to your decision to install the energy efficiency lighting.‖ [record response on scale of 1 to 5, 9 = Don‘t know] 25. Has your participation in the Small Busines...

AI summary This section of the document asks participants about their experience with the Small Business Lighting Solutions Program and whether it influenced other energy efficiency actions. It also explores reasons for not pursuing additional energy efficiency measures.

Section 2059
7. (Decision made elsewhere) 8. (Do not own building – have to work through owner) 9. (Other (Specify: _) ) 99. (Don‘t know/Don‘t recall) 28. In number of years or months, how quickly does your company / organization require energy efficie...

AI summary The text presents a survey with questions about payback requirements for energy efficiency measures and customer satisfaction with the lighting installed through the Small Business Lighting Solutions Program. It includes a scale for satisfaction ratings and options for respondents to indicate they don't know or don't recall.

Section 2060
c. How long it takes them to come on d. Flickering e. How long they last f. Energy savings provided by the measure 30. Also on a scale of 1 to 5, where 1 means ‗not at all satisfied‘ and 5=‗very satisfied‘, how satisfied are you with the f...

AI summary The text includes survey questions about the Small Business Lighting Solutions Program, focusing on customer satisfaction with various aspects of the program and future likelihood of purchasing energy-efficient products. It also references barriers to action and recommendations for improvements.

E-6ENSC (EAC) IR-1 to IR-43 (Revised April 6, 2011) 3/29/2011 7 passages
Abstract p. p. 37
ion further, we find that liberals and environmentalists are more responsive to these nudges than the average person. In contrast, for certain subsets of Republican registered voters, we find that the 1 See Eurostat News Release, 75/2010 –...

AI summary A study on energy conservation 'nudges' reveals that liberal political affiliation and environmentalism correlate with greater responsiveness to Home Energy Reports (HER). Conversely, certain Republican voters may increase electricity consumption. The research uses a California utility's randomized experiment, analyzing political ideology, environmental donations, and renewable energy participation to assess behavioral differences.

Data p. p. 37
Data Our primary data set consists of residential billing data from January 2007 to October 2009. These data provide us with information on kilowatt hours purchased per billing cycle, the length of the billing cycle (measured in days), whe...

AI summary The analysis uses residential billing data (2007-2009) linked to temperature data and treatment/control group information about Home Energy Reports. A 2009 survey found that households receiving reports were not more likely to discuss energy use with peers, suggesting peer effects may operate through implicit social pressure rather than direct discussion.

Results p. p. 37
energy (see Table 4). The effects of being in an older home and in an electric home are no longer as large and each doubling of household square footage increases the treatment effect by 1.8 percent. Table 5 examines the role that environm...

AI summary The analysis examines how the Home Energy Report (HER) impacts energy consumption based on household characteristics and environmental ideology. Older homes and electric homes show diminished effects, while larger homes exhibit increased treatment effects. Regression results highlight varying treatment effects for liberals and conservatives, with statistically significant differences based on renewable energy usage, environmental donations, and political demographics.

Opting out of the Treatment p. p. 37
Opting out of the Treatment The decision to quit the HER treatment and consumer survey reactions to the HER report provide additional evidence on which subgroups of the population disliked the treatment that are consistent with our identit...

AI summary The analysis reveals that households opting out of the Home Energy Report (HER) treatment were more likely to be high electricity consumers and less likely to be liberals. Liberals were 15% less likely to opt out and showed significantly lower probabilities of finding the reports useless or disliking them compared to conservatives.

8.6 Treatment Group Near Mean Comparison Cutoff p. p. 77
8.6 Treatment Group Near Mean Comparison Cutoff

AI summary This section discusses the Treatment Group Near Mean Comparison Cutoff, referencing a figure that likely illustrates a statistical or analytical comparison related to energy programs or customer segments.

Can the characteristics of large savers be identified? p. p. 163
Can the characteristics of large savers be identified? Both methods 2 and 3 were used to test the contribution of different customer characteristics to savings. Using method 2, it was found that the only housing characteristics that have a...

AI summary The analysis examined the impact of housing characteristics on energy savings under a program. Only the presence of a pool and home value (to a minor extent) had a statistically significant effect. Other factors like spa presence, heating type, and home age were not significant. Air conditioning use, linked to cooling degree days, was found to contribute significantly to savings.

Evaluation Objectives p. p. 164
Evaluation Objectives The impact evaluation which is the focus of this report has both primary and secondary evaluation objectives related to the OPOWER customer reports that were tested in the SMUD pilot. The primary objective is to answe...

AI summary The evaluation focuses on assessing the impact of OPOWER customer reports tested in the SMUD pilot. The primary objective is to determine if receiving the reports leads to energy savings, with secondary objectives including analyzing the distribution of savings, identifying characteristics of large savers, and observing trends in the second year of the pilot.

E-13Evidence of Tim Woolf, Synapse Energy Economics Inc., Board Consultant 4/8/2011 1 passage
Section 24
- Q. Once rate and bill impacts of energy efficiency programs are properly quantified, what are the additional factors to consider in deciding whether specific rate impacts are acceptable? - A. I recommend that three important factors be c...

AI summary The discussion focuses on factors to consider when assessing the acceptability of rate impacts from energy efficiency programs. Key considerations include program participation levels, program design, and overall benefits. The level of participation affects the equity of rate impacts, with higher participation reducing concerns for non-participating customers.

E-16Revised Application - Appendix B Preliminary Program Cost Allocation (April 13-11) 4/14/2011 1 passage
30 1 Enabling Strategies allocated based on Customer counts COSS, 2009 Compliance Filing
30 1 Enabling Strategies allocated based on Customer counts COSS, 2009 Compliance Filing c 12 Small Industrial 0.0% 0.0% 0.0% 0.0% 4.7% 5.9% 5.2% 13 Medium Industrial 0.0% 0.0% 0.0% 0.0% 17.5% 21.1% 0.0% 14 Large Industrial 0.0% 0.0% 0.0%...

AI summary The text presents a compliance filing from 2009, showing the allocation of Enabling Strategies based on customer counts. It includes a table with various customer categories and their associated percentages, highlighting the distribution of sales across different sectors, including residential and general categories.

E-22ENSC Corrections to Evidence 4/18/2011 1 passage
13
13 · A · В С 2012 Estimated Eligible Customers Number of Units/Participants/Facilities Participation Rate (C=B/A) Efficient Products 450,000 58,349 (U) · n/a Existing Houses 330,000 2,500 (P) 0.8% New Houses 3,000 665 (P) 22.2% Home Energy...

AI summary The table provides participation rates for various energy efficiency programs in Nova Scotia, including Efficient Products, Home Energy Report, and Prescriptive Rebates, among others. It shows the number of eligible customers, participants, and participation rates for each program.

06957Quetta Closing Submission 5/13/2011 1 passage
Section 1
IN THE MATTER of the PUBLIC UTILITIES ACT RSNS.c380 as amended. IN THE MATTER of AN APPLICATION to Approve Efficiency Nova Scotia Corporation's Electricity Demand Side Management (DSM) Plans for 2012. Closing Submission by QUETTA INC. May...

AI summary The submission highlights the need for Efficiency Nova Scotia to develop a formal Communication Plan to publicize DSM benefits and improve transparency. It references past Commission Rulings and suggests ISO 9000 certification for evaluation processes to ensure consistency. Education and Communication expenses are emphasized as critical for stakeholder engagement.

07662Status Report on 2010 Evaluation Recommendations and 2010 Savings Verification Study Action Items 7/29/2011 1 passage
ENSC.
ENSC. EnerGuide for Existing Houses Program program. In the in-depth interviews, the program manager brought up incentives as a potential obstacle for the 2010 program year and said that incentive levels may require adjustments over time b...

AI summary The EnerGuide for Existing Houses Program (BER) faces challenges with incentive levels, which may need adjustment based on participant feedback. The DSM Administrator is advised to explore increasing rebates and improve customer engagement post-project completion. Commercial and Industrial Custom Program is also mentioned.

Disclaimer: These summaries were generated by AI from the filings they describe. We take care to make them accurate, but errors are possible - and they aren't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →