E-3ENSC 2011 DSM Evaluation Report prepared by Econoler
53 passages
th interviews with program participants. A summary of the interviews completed for each program is presented in the table below. Table 5: 2011 In-Depth Interviews
AI summary The text references interviews with program participants, with a summary of these interviews presented in Table 5, which lists 2011 in-depth interviews. No specific details about the interviews or their findings are provided in the excerpt.
to reach non- participants, and participants in the remaining programs were surveyed utilizing contact information provided by ENSC. Table 7: 2011 Telephone Surveys Surveys Completed in 2011 Program Non- Participants Participants ARet 90 R...
AI summary The text outlines telephone surveys conducted in 2011 for various DSM programs, with ENSC providing participant contact information. The evaluation of these programs is discussed, including survey completion numbers for different initiatives.
for each of the programs. Note that the numbering of the recommendations corresponds to the numbering presented in the individual reports. 4.1 RESIDENTIAL 4.1.1 Appliance Retirement Program The 2011 evaluation of the ARet program demonstra...
AI summary The 2011 evaluation of the Appliance Retirement (ARet) program showed high participation and significant energy savings. However, participants and the DA suggested improvements in marketing and outreach, citing challenges with the third-party marketing agency's lack of expertise and understanding of program goals.
BER-R2. Inform participants about expected customer savings: Once the final rebate is disbursed to clients, Econoler recommends informing them about the approximate savings to be expected from the project, in terms of energy and money. Thi...
AI summary The document outlines several recommendations for improving the BER program, including informing participants about expected savings, increasing promotion efforts, and collecting additional information to better calculate energy savings from various efficiency measures.
Program 9. Develop an evaluation plan in parallel with program design and Design and development: This program has no evaluation plan. Econoler strongly Implementation recommends that for each new program, an evaluation plan be prepared in...
AI summary The text highlights the need for an evaluation plan for a program, the importance of strengthening marketing strategies, communication about appliance disposal, and the pursuit of metering for refrigerators and freezers at the recycling facility to improve program effectiveness and participant engagement.
31 36 Don’t know/refused 1 2 Just under one-half of respondents have a college or university degree (48%). Table 52: Highest Level of Education Level of Education 2010 2011 Sample Size 70 90 Less than high school graduate certificate 1% 10...
AI summary The data shows that about half of respondents have a college or university degree, with the majority living in households of one or two people. Tables provide detailed breakdowns of educational levels and household sizes from 2010 to 2011.
h of the following income categories best describes your total annual household income before taxes in 2010? Stop me when I reach the right category. [READ LIST; SELECT ONE RESPONSE] 1. Less than $15,000 2. $15,000 - $24,999 3. $25,000 - $...
AI summary The text contains survey questions about household income and gender, followed by an appendix outlining an on-site visit protocol for an appliance retirement program managed by Efficiency Nova Scotia Corporation in 2011.
displays and the knowledge of products and the program by the employees. A copy of the “mystery shopper” visit protocol is included in Appendix VII. 2.2.5 Participant and Non-Participant Surveys The 2011 evaluation of the RMP involved tele...
AI summary The 2011 evaluation of the RMP involved telephone surveys with program participants and non-participants to assess awareness of ENERGY STAR and CFLs, CFL purchases, in-store promotion, and awareness of discounts. Surveys were conducted by CRA in Halifax using CATI, with participant surveys averaging 11.5 minutes and non-participant surveys averaging 8 minutes.
non-participant surveys were used to understand the following: > awareness of ENERGY STAR symbol and CFLs; > CFL purchases; > in-store promotion; > awareness of the discount; Ref.: 5725 6 Efficient Products – Retail Markdown Program Effici...
AI summary The 2011 evaluation report discusses the use of non-participant and participant surveys to assess awareness and usage of ENERGY STAR and CFLs, including motivations, barriers, and satisfaction. It also covers free-ridership and replacement rates, with sample sizes and sampling errors provided for the surveys conducted.
2008 2009 2010 Non- Total Participant Non- Total Non- Total Participants Participants Participants (weighted) s Participants (weighted) Participants (weighted) Sample Size 60 64 124 70 58 128 70 61 131 To save 82% 63% 65% 73% 71% 69% 63% 7...
AI summary The text presents survey data from 2008 to 2010 regarding participant responses to energy-saving initiatives, including motivations such as saving energy, replacing bulbs, wanting long-life bulbs, saving money on bills, and environmental concerns. It includes percentages of participants indicating these motivations and some unspecified responses.
8 4 17 13 The majority of participants (79%) and non-participants (79%) live in single family detached homes, which is similar to previous findings. Table 48: Type of Residence – 2011 Participants Non-Participants Total (Weighted) Census S...
AI summary The majority of both participants and non-participants (79%) reside in single-family detached homes, consistent with previous findings. The data is presented in Table 48, which compares residence types among participants, non-participants, and the general population.
26 55 to 64 27 19 22 65 or older 15 27 Ω 23 Table 59: Respondent Age – 2008 to 2010 2008 2009 2010 Non- Total Non- Total Non- Total Participants Participants Participants participants (Weighted) participants (Weighted) participants (Weight...
AI summary The table presents data on respondent age distribution from 2008 to 2010, showing percentages and weighted totals for various age groups across the sample size.
efficiency services provided by Efficiency Nova Scotia Corporation. We are trying to get feedback from customers about energy- efficient lighting products and your perceptions about these products. Ref.: 5725 100 Efficient Products – Retai...
AI summary The text discusses a survey conducted by Efficiency Nova Scotia Corporation to gather customer feedback on energy-efficient lighting products and perceptions about them. The survey includes questions about demographics, awareness of the ENERGY STAR label, and familiarity with compact fluorescent lamps (CFLs).
11 Too soon to tell 7 Don’t know 14 Participants were asked a series of questions to assess improvements that had occurred since participating in the program. Using a 5-point scale, where 1 meant no improvement experienced and 5 meant cons...
AI summary A survey of participants in the LIR program found that a small majority reported improvements in energy efficiency interest, knowledge, and home comfort since joining the program. Specific impacts included improved indoor lighting, longer-lasting hot water, and fewer drafts, with most participants reporting noticeable benefits.
es and phone numbers. This information is essential for conducting evaluation activities such as customer surveys and on-site visits. In the future, ENSC should ensure that these fields are filled in for all customers. 7. Develop an evalua...
AI summary The document highlights the need for ENSC to ensure complete customer information for evaluation activities and recommends developing an evaluation plan in parallel with program design. It also emphasizes the importance of using a consistent program name to avoid confusion.
while a similar proportion is aged between 35 to 54 years (36%). Adult participants 34 years and younger comprise a sizeable minority (23%). Table 35: Age Age 2011 Sample Size 70 18 to 24 10% 25 to 34 13 35 to 44 20 45 to 54 16 55 to 64 20...
AI summary The text presents demographic data from a survey, highlighting the age distribution and education levels of adult participants. Approximately 10% are aged 18 to 24, and 36% are aged 35 to 54. In terms of education, 46% have a high school diploma or some post-secondary education, while 29% have less than a high school diploma.
Efficiency Nova Scotia Corporation 2011 Evaluation Report D3. Regarding the payment of your electric bill, which one of the following situations applies to you? [RECORD ONE MENTION] READ IN ORDER 1. You pay all of the electric bill 2. You...
AI summary This document is an evaluation report from Efficiency Nova Scotia Corporation from 2011. It includes a series of questions related to electricity bill payment methods, household size, age group, and the highest level of education completed by the head of the household.
97% No Don’t know/don’t recall 3 The survey required participants to confirm the products that had been installed in their apartment during program participation. The results confirm the accuracy of the information listed in the tracking s...
AI summary A survey confirmed that most participants had the expected products installed through the program, such as power bars with timers, CFL bulbs, and low-flow showerheads. However, some participants did not remember the installation of faucet aerators, and three participants did not recall any installations.
APHICS A demographic profile of program participants is derived from the following tables. All 30 respondents rent their apartment. Table 30: Home Ownership Own or Rent 2011 Sample Size 30 Rent 100% Own 0 Six in 10 respondents have two bed...
AI summary The text provides a demographic profile of program participants, highlighting that all 30 respondents rent their apartments, 60% have two bedrooms, 93% pay their electric bills, and only 7% do not. The data is presented in three tables.
in Appendix II. The table below shows the population and sample size, as well as the associated sampling error at the 90 percent confidence level for the 2008, 2009, 2010 and 2011 telephone surveys. Table 3: Sample Size and Sampling Error...
AI summary The document provides a summary of the sample size and sampling error for telephone surveys conducted between 2008 and 2011, as well as information on the EP-DI program's project count in 2011. It also references an evaluation report on the Efficient Products – Direct Install Program by Efficiency Nova Scotia Corporation.
0 <1 4 6 Don’t know 3 2 1 Multiple responses2 2 In assessing the source of program awareness, participants had historically been allowed to indicate only one response, representing the source of first contact with the program. In 2011, the...
AI summary The 2011 Evaluation Report for the Efficient Products – Direct Install Program highlights that the primary motivation for participation was saving on energy costs, with 57% citing it as their first motivation and 34% as a secondary motivation. Environmental concerns were also a factor, though less prominent than in previous years.
1. Yes 2. No 98. (Don’t know) SO4e. L-E-D Exit Signs? 1. Yes 2. No 98. (Don’t know) SO4f. Intelligent power bars with timers? 1. Yes 2. No 98. (Don’t know) SO4g. Other energy-efficient measures? 1. Yes 2. No 98. (Don’t know) Ref.: 5725 82...
AI summary The text includes survey questions related to customer satisfaction with the Direct Install Program, specifically regarding the influence of the program on the installation of energy-efficient products and overall satisfaction with the program's aspects.
mented. The billing information for these 25 participants was also used to compare real annual consumption with the HOT2000 consumption and calculate an adjustment ratio. 2.2.6 Participant Survey A telephone survey with a total of 70 progr...
AI summary The document discusses a participant survey conducted by Econoler’s subcontractor, Corporate Research Associates, Inc. (CRA), to evaluate the EnerGuide for Existing Houses Program. The survey aimed to understand participant motivations, concerns, and program impact, with 70 participants interviewed via telephone in October and November.
30 34 26 65 or older 11 17 Seven in 10 respondents have a college or university degree (71%). Table 40: Education Education 2009 2010 2011 Sample Size 23 70 70 Less than high school 0% 6% 1% High school graduate 13 19 19 Trade certificate...
AI summary The document presents demographic data on respondents, including education levels and gender distribution, and references an evaluation report on the EnerGuide for Existing Houses Program by Efficiency Nova Scotia Corporation in 2011.
racy of the HOT 2000 software that you are using to perform your audit? Q19a – If your answer to Q18 was equal to or less than 8, would you care to share the reason or reasons for such a score? Ref.: 5725 97 EnerGuide for Existing Houses P...
AI summary This text is part of a participant survey questionnaire from the 2011 EnerGuide for Existing Houses Program evaluation report by Efficiency Nova Scotia Corporation. It includes questions about software accuracy and participant feedback, with a focus on confidentiality and program improvement.
57 3 14 4+ 18 All respondents reside in their home year round. Table 22: Home Occupancy Home Occupancy 2011 Sample Size 28 Year Round 100% Ref.: 5725 31 Fuel Substitution Pilot Efficiency Nova Scotia Corporation 2011 Evaluation Report Thre...
AI summary The document provides demographic information about respondents, indicating that all reside in their homes year-round, with 29% aged 25-34 and 35% aged 55 or older. Six in 10 respondents have a college or university degree.
involved and familiar with deciding about the program? [IF NO, ASK TO SPEAK TO THE APPROPRIATE PERSON: “May I please speak to the person who knows the most about the heating system in your house?”] [IF APPROPRIATE PERSON] We are trying to...
AI summary The text outlines a survey process for gathering customer feedback on the Fuel Substitution Pilot Program, emphasizing confidentiality and participation verification. It includes prompts for confirming participation and identifying the appropriate person to speak with.
und, or is it a seasonal home? 1. Year round residence 2. Seasonal / vacation home 96. (Other Specify _) 98. (Don’t Know) 99. (Refused) D6. Including yourself, how many people live in this residence on a full-time basis? Number of people:...
AI summary The text contains survey questions related to household characteristics, including residence type, number of occupants, age, education, and income. These questions are part of a data collection effort, likely for program evaluation or energy efficiency research.
CRA), from its offices in Halifax, NS. The interviews were conducted in October and November utilizing computer-assisted telephone interviewing (CATI). The average length of the survey was 14 minutes. The participant survey was used to gai...
AI summary The CRA conducted telephone interviews in 2010 and 2011 to understand participant experiences with a program, including how they learned about it, motivations, and satisfaction. The survey had a sample size of 62 and 70 participants, with sampling errors of ±10.0% and ±9.7% respectively.
bill insert (9%)6. Of note, sources of awareness are rather disparate since none of them reaches a high proportion of responses. Table 5: Program Awareness
AI summary The text discusses the disparate sources of awareness for a program, noting that none of them reaches a high proportion of responses. It references Table 5, which provides data on program awareness.
Source of Awareness 2009 2010 2011 Sample Size 55 62 70 My neighbour, friend, co-worker or family 15% 13% 17% I received a letter about the program 15 19 13 Newspaper 9 5 11 Bill insert 9 Someone called me about the program 11 15 6 Through...
AI summary The text presents data on sources of awareness for a program between 2009 and 2011, showing variations in how participants learned about it through different channels such as personal networks, mail, media, and online platforms.
nication (83%), which was deemed less satisfactory for the year 2011 than in 2010, although not statistically significant. Table 14: Satisfaction with Low Income Program Satisfaction with Program 2009 2010 2011 Sample Size 55 62 70 Program...
AI summary The satisfaction levels for the Low Income Program in 2011 were slightly higher than in 2010, though not statistically significant. The program overall had high satisfaction rates, but some aspects such as the energy efficiency presentation and quality of work completed saw lower satisfaction levels.
y satisfied 2. Satisfied 3. Neither satisfied or dissatisfied 4. Dissatisfied 5. Very Dissatisfied 98. (Don’t know) 99. (Refused) P8. [IF DISSATISFIED—P7= 4 or 5] You indicated that you were not satisfied with the program overall. What was...
AI summary The text outlines a survey structure to assess participant satisfaction with a program, including options for satisfaction levels and reasons for dissatisfaction. It focuses on gathering feedback on specific aspects of the Low Income Homeowners program.
Efficiency Nova Scotia Corporation 2011 Evaluation Report VA4. FOR EACH MEASURE RESPONDENT CHOSE TO REMOVE (VA3): Why did you choose to remove the [READ EACH ‘YES’ RESPONSE FROM VA3]? [DO NOT READ] 1. (Did not work like I thought it would)...
AI summary The document includes survey questions about why respondents removed energy conservation measures and their satisfaction with changes in energy bills. It also asks about the impact of the measures. The focus is on customer feedback regarding program effectiveness and perceived outcomes.
IFY: ] 98. (Don’t know) 99. (Refused) D2. How many bedrooms are in your home? [98=DK; Enter zero for a studio apartment with no bedrooms] D4. Do you pay the electric bills for your home? 1. Yes 2. No 98. (Don’t Know) 99. (Refused) D5. Is y...
AI summary The text contains a series of survey questions related to residential characteristics, including number of bedrooms, occupancy, household size, age group, and educational attainment of the head of household. These questions are part of a data collection process, likely for program evaluation purposes.
Source of Awareness 2009 (#) 2010 (%) 2011 (%) Sample Size 10 43 70 From a contractor 2% 29% Builder 2 28 17 Internet (unspecified) 7 17 Word of mouth (neighbour, friend, co-worker, family 3 9 11 member, etc.) Radio advertisement 5 7 Real...
AI summary The text presents data on sources of awareness for energy efficiency programs in Nova Scotia from 2009 to 2011. It shows the percentage of respondents who became aware of the programs through various channels, such as word of mouth, internet, and media.
2 1 Two-thirds of survey participants have a college or university degree (66%). Table 27: Education Owners Education 2009 2010 2011 Sample Size 10 43 70 Less than high school graduation 2% 3% certificate High-school grad and/or some post-...
AI summary The document presents survey data showing that 66% of participants have a college or university degree, and over half (53%) have a household income of $80,000 or more. This is part of an evaluation report on the Performance Plus Program by Efficiency Nova Scotia Corporation in 2011.
, information on the heating source and the use of air conditioning should be collected during the surveys with C&I customers to better estimate the interactive effects. Ref.: 5725 viii Business Energy Rebates Program Efficiency Nova Scoti...
AI summary The document discusses the need to collect information on heating sources and air conditioning use during customer surveys to better estimate interactive effects. It also mentions the need to increase on-site visits for the Business Energy Rebates Program to ensure sufficient data collection for all equipment categories.
tors and Drives category is identified in three different ways. This will facilitate the site sampling process and the savings validation once a systematic validation can be conducted. Ref.: 5725 10 Business Energy Rebates Program Efficien...
AI summary The Business Energy Rebates Program, managed by Efficiency Nova Scotia Corporation, has seen significant growth in participation, with 106 participants in 2011 compared to 13 in the first year. The program was upgraded with streamlined application processes, market push strategies, and free-rider screening. Econoler provided recommendations for further improvements.
ram (now called Small Business Energy Solutions), while three participated in the Commercial and Industrial Custom program. Table 5: Previous Program Participation Other Program Participation 2011 (%) Sample Size 43 Yes 21% No 65% Don’t kn...
AI summary The document discusses previous program participation, noting that some participants were in the Small Business Energy Solutions program and others in the Commercial and Industrial Custom program. It also mentions that awareness of the Business Energy Rebates Program is being evaluated.
Efficiency Nova Scotia Corporation 2011 Evaluation Report 3.6.2 Program Awareness The most common way organizations heard about the BER program was through contractors or vendors (60%), followed by word of mouth through a business associat...
AI summary The 2011 Evaluation Report highlights that the Business Energy Rebates (BER) program was most commonly discovered by organizations through contractors or vendors (60%), followed by word of mouth (53%). ENSC's literature, website, and staff efforts also contributed to program awareness. High word of mouth suggests program satisfaction.
15. Provide information to participants on program portfolio: The results show Participant Perspectives a very positive attitude and a high level of motivation toward energy efficiency among participants. However, survey results indicate t...
AI summary The BER program has received positive participant feedback, but there is limited spillover effect as most participants did not engage in other programs or purchase energy-efficient products. Suggestions include increasing program promotion and conducting more on-site visits for compressed air, laundry, and lighting measures to improve evaluation accuracy.
930 GWh in 2011, which represents a considerable increase in comparison to 2010 net savings (total of 19.413 GWh). It also realized generated 3.764 MW peak demand savings compared to 2.406 MW in 2010. Ref.: 5725 vii Commercial & Industrial...
AI summary The Commercial & Industrial Custom and New Construction Program (C&IC) saw increased participation and awareness in 2011, with ENSC's marketing efforts playing a key role. Participants also came from prior engagement with NSPI or ENSC programs, and the addition of sales leads contributed to the growth.
Aspect of Program 2008 2009 2010 2011 Sample Size n Satisfied n Satisfied n Satisfied n % Satisfied Program overall 11 10 13 13 13 10 27 100% Availability of program 11 10 12 11 12 8 27 89% staff Preliminary energy audit/scoping study 9 8...
AI summary The text presents a table summarizing customer satisfaction with various aspects of a program across the years 2008 to 2011. It includes metrics such as sample size, number of satisfied participants, and percentages of satisfaction for different program components like availability, audit processes, rebate amounts, and communication with staff and contractors.
outreach activities. Participant 18. .Focus on the financial benefits of the program: ENSC should continue to Perspectives focus on the financial benefits of the program since savings on energy cost and program incentives are still the mai...
AI summary The document emphasizes the importance of focusing on the financial benefits of the energy efficiency program to motivate participants, as well as the continued use of contractors and design professionals to promote the program, given their significant role in specifying implemented measures.
Program 9. Track the market type of each customer: The PM should consider adding the Tracking Sheet market sector of each customer (e.g. “Commercial,” “Industrial,” “Institutional,” etc.) for tracking purposes. This additional information...
AI summary The text outlines several recommendations for improving program tracking and implementation, including tracking customer market sectors, adding contact details, breaking down address information, and adjusting eligibility criteria to accommodate projects that partially comply with the CPG due to corporate requirements.
APPENDIX II – PROGRAM THEORY Commercial & Industrial New Construction (CINC) Services # Program Theory Performance Indicators 1 In order to publicize the program and The marketing activities are numerous in this enhance participation, seve...
AI summary The CINC program uses various marketing activities to promote energy efficiency in commercial and industrial new construction. Performance indicators include tracking activities, attendance, and evaluations to assess the effectiveness of these efforts and improve future events.
sfaction ratings compared with 2010 findings and should therefore be closely monitored: the paperwork and procedures required to receive incentives and the assistance provided for program application. Participants were also asked to expres...
AI summary The document highlights participant feedback on a lighting program, noting high satisfaction but a slight decline from the previous year. Changes in 2011, such as allowing delivery agents to choose vendors, may have influenced this. Participants recommend improving communication, marketing, and information dissemination. ENSC plans to expand the program beyond lighting in 2012.
as well as the associated sampling error at the 90 percent confidence level for the 2008, 2009, 2010 and 2011 telephone surveys. Table 3: Sample Size and Sampling Error Sampling Error at 90% Survey Population Sample Size (n) Confidence Int...
AI summary The process evaluation of the Small Business Energy Solutions Program focuses on assessing the effectiveness of the program's design and delivery. It was conducted through interviews with the Program Manager and Delivery Agents, as well as a telephone survey of program participants.
programs, three reported participating in one NSPI lighting program (without providing more detail as to the specific program). Table 5: Previous Program Participation Other Program Participation 2011 Sample Size 61 Yes 11% No 87% Don’t kn...
AI summary The document discusses the SBES program's participant awareness, noting that 51% learned about it through word of mouth, 34% through ENSC staff, and 30% through other or previous participants, indicating strong program satisfaction and momentum.
249 2 2 250 or more 2 Don’t know 2 6 2 Three-quarters of the 2011 respondents (74%) reported that their businesses operated less than 80 hours per week. Overall, 2011 respondents reported average operating hours of 64 hours per week. Table...
AI summary The 2011 evaluation report for the Small Business Energy Solutions Program indicates that 74% of respondents operated less than 80 hours per week, with an average of 64 hours per week. Additionally, 84% of respondents reported that their businesses were independent and not part of a larger company.
Efficiency Nova Scotia Corporation 2011 Evaluation Report Thank you very much for your time and cooperation. Your answers will be treated in total confidentiality (no names will ever be mentioned in the evaluation report) and we hope that...
AI summary The document is an evaluation report for the Small Business Energy Solutions Program by Efficiency Nova Scotia Corporation, including an interview guide for contractors. It outlines procedures for completing a questionnaire and emphasizes confidentiality.
Efficiency Nova Scotia Corporation 2011 Evaluation Report S2. Also on a scale of 1 to 5, where 1 means ‘not at all satisfied’ and 5=‘very satisfied’, how satisfied are you with the following aspects of your experience of the Small Business...
AI summary The text presents a survey evaluating the Small Business Energy Solutions Program, focusing on customer satisfaction with various aspects of the program, including service delivery, installation processes, and incentives. It also includes a question about future likelihood of purchasing energy-efficient products and explores barriers to action and recommendations for improvement.
120102012 DSM Evaluation Reports
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Awareness To ensure program continuity in the years to come, program awareness constitutes an important aspect of the overall strategy. Similar to the survey results of 2011, this year's evaluation revealed that the main source of awarenes...
AI summary The evaluation highlights the effectiveness of ENSC's advertising in raising awareness of the Appliance Retirement (ARet) program, with word of mouth also playing a key role. DAs expressed satisfaction with outreach efforts but suggested targeting rural areas and increasing retailer and municipality participation. Awareness of recycling services has improved, which is a key factor in customer participation.
1 It is to be noted that categories of household appliances were not mutually exclusive. As a result, the total number of participants in the appliance groups was not equal to the total number of participants (both in terms of population a...
AI summary The text notes that categories of household appliances were not mutually exclusive, leading to discrepancies in the total number of participants in the appliance groups compared to the overall participant count in terms of population and sampling.
Table 43: Highest Level of Education Level of Education 2011 2012 Sample Size 90 201 Less than high school graduate certificate 10% 10% High school graduate certificate and/or 28% 27% some post-secondary education Trade certificate/diploma...
AI summary Table 43 presents data on the highest level of education among respondents in 2011 and 2012, showing a slight increase in university education levels and a decrease in those with less than a high school education. The majority of respondents had 1 to 2 people in their household.
Table 45: Age of Respondent Age of Respondent 2011 2012 Sample Size 90 201 18 to 24 0% 1% 25 to 34 8% 6% 35 to 44 11% 8% 45 to 54 20% 24% 55 to 64 38% 29% 65 or over 20% 30% Don't know/Refused 3% Nearly all the respondents paid their elect...
AI summary Table 45 presents the age distribution of respondents in 2011 and 2012, with the majority aged 55 or over. Nearly all respondents paid their electricity bills themselves.
Demographics [D Series] These final questions are asked for statistical purposes only. The information collected is strictly confidential. - D1. What type of residence do you live in? [READ RESPONSES 1-7, THEN 96; SELECT ONE RESPONSE] - 1....
AI summary This section of the document collects demographic information about residents for statistical purposes. It asks respondents to identify the type of residence they live in, including options such as detached homes, apartments, and mobile homes.
3.6.1 Program Awareness As part of the intercept survey conducted in participant retail stores, only consumers who purchased discounted products during in-market campaigns were interviewed. These discounted products specifically included E...
AI summary The intercept survey found that 58% of participants were aware of the Instant Savings program, with ENSC advertising being the primary source of awareness. Most participants learned about the program through in-store promotions, the ENSC website, newspapers, and radio.
Table 5: Sources of Program Awareness 2012 Sources of Program Awareness Overall CFL LED Purchasers Purchasers Sample Size 91 51 35 TOTAL ADVERTISING 79% 78% 83% In-store promotions 37% 33% 43% ENSC website 21% 22% 20% Newspaper 20% 24% 17%...
AI summary Table 5 presents data on the sources of program awareness for different lighting products, including CFL and LED, with overall advertising and various channels like in-store promotions, ENSC website, and social media.
After being asked if they knew about the program and how they found out about it, participants were questioned to determine if they were aware of the discount prior to product purchase. The majority of those who purchased CFLs (70%) and LE...
AI summary Participants in the study were mostly aware of the discount on CFLs and LEDs before purchase, though awareness of the program name was lower. The higher awareness of discounts for LEDs may be due to their higher price. This suggests that participants may not have known the program name but were aware of the discount offered by ENSC.
Table 7: In-Store Promotion Awareness 2012 In-Store Promotion Awareness CFL LED Overall Purchasers Purchasers Sample Size 120 65 55 Yes, saw stickers, shelf signs, posters 93% 91% 96% No, did not see stickers, shelf signs, posters 6% 8% 4%...
AI summary Table 7 presents data on in-store promotion awareness for CFL and LED products, showing high awareness rates among purchasers, with 93% overall awareness, 91% for CFL, and 96% for LED. The sample size was 120, with 65 for CFL and 55 for LED. A small percentage of respondents did not see promotional materials, and a minimal percentage were unsure.
Table 14: Other Discounted Product Awareness Other Discounted Product Awareness 2012 Sample Size 91 Yes, aware of other products 34% No, not aware of other products 57% Don't know 7% Skipped 2% Base: Respondents who were aware of the progr...
AI summary Table 14 shows that 34% of respondents were aware of other discounted products, while 57% were not aware, and 7% were unsure. The data is based on a sample size of 91 respondents who were aware of the program.
INTRODUCTION AND ELIGIBILITY Hello, my name is _____and I am with Corporate Research Associates, and we are performing the evaluation of the Instant Savings program provided by Efficiency Nova Scotia Corporation. We are gathering informati...
AI summary This section outlines the introduction and eligibility criteria for a customer survey conducted by Corporate Research Associates to evaluate the Instant Savings program provided by Efficiency Nova Scotia Corporation. The survey focuses on customers who purchased energy-efficient light bulbs (CFLs and LEDs) and includes questions about purchase details and willingness to participate.
2.2.6 Participant Survey A telephone survey with a total of 80 program participants was conducted by Econoler's subcontractor, Corporate Research Associates, Inc. (CRA), from its offices in Halifax. The interviews were conducted in October...
AI summary A telephone survey of 80 program participants was conducted in 2012 to gather feedback on the Home Energy Assistance (HEA) program, focusing on spillover effects, free-ridership, program awareness, participant motivations, satisfaction, and recommendations for improvement.
Table 3: Sample Size and Sampling Error Survey Population > Sample Size (n) Sampling Error at 90% Confidence Interval 2011 Participants 1,494 70 ±9.6% 2012 Participants 1,8391 80 ±9.0% Ref.: 5790 5
AI summary Table 3 presents sample sizes and sampling errors for surveys conducted in 2011 and 2012, with populations of 1,494 and 1,8391 respectively, and sampling errors of ±9.6% and ±9.0% at a 90% confidence interval.
Table 5: Program Awareness Sources of Program Awareness 2011 2012 Sample Size 70 80 Word of mouth 40% 40% Newspaper ad or story 23% 15% The Internet 10% 15% Television 10% 11% Radio 10% 6% From a contractor 7% 6% Building supply dealer/sto...
AI summary Table 5 presents data on program awareness in 2011 and 2012, showing that word of mouth was the primary source of awareness, followed by newspaper ads, the internet, and television. Other sources like Facebook, TeamBuy, and specific distributors had lower awareness rates.
Table 9: Importance of Program in Influencing Decisions Importance of Program in Influencing Decisions 2011 2012 Sample Size 70 80 Average rating: 10="Extremely important," 0="Not important at all" Program incentives 8.4 8.6 Information or...
AI summary Table 9 presents data on the importance of various programs in influencing decisions, with high ratings for program incentives and information from energy advisors. The data shows slight improvements from 2011 to 2012. Section 3.7.4 discusses recommendations and implementation through the program.
Evaluation Plan 6. Adapt the evaluation plan template to meet program needs: Since HEA is an assessment program with specific savings for each recommended measure, the program Base Case (section 3) could be simplified by eliminating all li...
AI summary The document provides recommendations for improving the evaluation plan, program charts, marketing and outreach activities, and tracking sheets for the Home Energy Assessment (HEA) program. It suggests simplifying the evaluation plan, creating simplified process charts, making performance indicators more quantitative, and adding utility account numbers to tracking sheets for better impact evaluation.
Table 28: Type of Residence Type of Residence 2011 2012 Sample Size 70 80 Single-family detached 94% 88% Semi-detached 3% 8% Mobile home or house trailer 3% Townhouse or duplex 1% Apartment with more than five stories 1% Row house Apartmen...
AI summary Table 28 provides data on the type of residence for participants in the study, showing a high percentage of single-family detached homes in both 2011 and 2012. The majority of participants lived in homes with at least three bedrooms.
Table 32: Respondent Age Respondent Age 2011 2012 Sample Size 70 80 18 to 24 1% 25 to 34 7% 18% 35 to 44 23% 14% 45 to 54 26% 23% 55 to 64 26% 30% 65 or older 17% 15% Refused 1% Over one-half of the respondents had a university degree (55%...
AI summary Table 32 presents the age distribution of respondents in 2011 and 2012, with notable increases in the 25 to 34 age group and a high percentage of respondents holding university degrees.
Table 33: Education Education 2011 2012 Sample Size 70 80 Less than high school 1% 3% High school graduate 19% 15% Trade certificate 3% 4% College diploma 17% 20% University diploma 54% 55% Others 3% 1% Don't know 3% 3% Two-thirds of the r...
AI summary Table 33 presents education levels of respondents in 2011 and 2012, showing a majority with university diplomas. Respondents were predominantly male, with 64% being male and 36% female.
Table 7: Purchase Influencer Who Influenced Equipment Bought Through the Program 2012 Sample Size 75 Participant made decision 29% Co-worker, family, friend or word of mouth 20% The store where you purchased your new equipment 13% An Insta...
AI summary Table 7 presents data on who influenced participants' decisions to purchase equipment through a program in 2012. The majority of participants (29%) made the decision themselves, followed by influence from co-workers, family, friends, or word of mouth (20%). Other influences include the store (13%), an installer (7%), and online information (3%).
APPENDIX IV – DEMOGRAPHICS The demographic profile of the program participants interviewed for the survey is presented in the following tables. The majority of respondents resided in a detached single-family home (91%). Nearly one-half of...
AI summary The demographic data shows that most respondents live in single-family homes, with a majority having two or more people in their households. The data includes details on home size and household composition.
Factor (READ AND RANDOMIZE) Responses – DO NOT ACCEPT A RANGE a. The program rebate Response 98 Don't Know 99 Refused b. Information on the program provided by a salesperson Response 98 Don't Know 99 Refused c. Program promotion on the Int...
AI summary The text presents a table with factors related to a program, including rebate information, program promotion, and previous experience, with response options for participants. The section is labeled 'Spillover [SP series]' and appears to be part of a survey or data collection effort.
2.2.5 Surveys Two telephone surveys were conducted under the evaluation of Performance Plus: one participant survey and one builder survey. Both surveys were conducted by Econoler's subcontractor, Corporate Research Associates, Inc. (CRA),...
AI summary Two telephone surveys were conducted as part of the Performance Plus evaluation: one with participants and one with builders. The surveys were conducted by CRA, a subcontractor of Econoler, in October and November 2012 using CATI technology.
Table 43: Type of Home Type of Home Owners 2011 (%) 2012 (%) Sample Size 70 70 All year 99% 100% Seasonal/vacation home 1% Don't know/Refused One-third of the participants were under the age of 35 (34%). Three in ten were 55 years of age o...
AI summary Table 43 outlines the distribution of home types among participants, with the majority owning all-year homes. It also notes demographic information, indicating that 34% of participants were under 35 and 31% were 55 or older.
9. (I am generally interested in energy efficiency and renewable energy) 10. (To get rebates (general)) 11. (Energy efficiency (general)) 12. (To get expert advice on what measures to implement/how to make home more energy efficient) 96. (...
AI summary The text includes survey questions related to energy efficiency programs, focusing on participant motivations, concerns, and experiences. It asks about reasons for participation, concerns about costs, and whether participants had any concerns before joining the program.
3.5.1 Program Awareness The RDI-related advertising campaign that ENSC deployed targeted low-income populations in particular (regardless of their geographical locations and property ownership), while also promoting it to participants of o...
AI summary ENSC's RDI program advertising campaign targeted low-income populations and other program participants. The survey found that 65% of non-low-income participants learned about the program through ENSC advertising, staff, or prior participation in other ENSC programs.
Table 10: Information Received and Behavioral Changes Information Received 2012 Sample Size 181 Yes 75% No 18% Don't know 8% Information Led to Behavioral Changes 2012 Sample Size 135 Yes 49% No 50% Don't know 1% Base: Respondents who rece...
AI summary Table 10 presents data on information received and behavioral changes in 2012. Of 181 respondents, 75% said they received information, while 49% of 135 respondents indicated that the information led to behavioral changes.
Table 42: Highest Level of Education Level of Education 2012 Sample Size 181 Less than high school graduate certificate 7% High school graduate certificate and/or 24% some post-secondary education Trade certificate/diploma 10% College cert...
AI summary Table 42 outlines the highest level of education among participants in 2012, with 41% holding a university certificate or diploma and 61% living in households with 1 to 2 people.
Table 43: Household Size Household Size 2012 Sample Size 181 1 15% 2 46% 3 18% 4 15% 5 4% 6 2% Although the age of the participants was varied, over half of them (57%) were 55 years of age or older.
AI summary Table 43 provides data on household sizes in 2012, showing the distribution of households based on the number of people. The majority of participants were 55 years of age or older, indicating a focus on older demographics in the study.
Table 44: Age of Respondent Age of Respondent 2012 Sample Size 181 18 to 24 25 to 34 7% 35 to 44 14% 45 to 54 22% 55 to 64 26% 65 or over 31%
AI summary Table 44 presents the age distribution of respondents in 2012, with a sample size of 181. The majority of respondents were aged 65 or over, accounting for 31%, followed by those aged 55 to 64 at 26%.
[ASK ALL RESPONDENTS] These final questions are asked for statistical purposes only. The information collected is strictly confidential. - D1. What type of residence do you live in? [READ RESPONSES 1-7, THEN 96; SELECT ONE RESPONSE] - 1. A...
AI summary The text presents a set of statistical questions aimed at collecting information about respondents' residences, including type of residence, number of bedrooms, ownership status, and who pays the electric bills. The information is collected for statistical purposes and is strictly confidential.
2.2.5 Participant Survey A telephone survey with a total of 37 landlords or property managers participating in the program was conducted by Econoler's subcontractor, Corporate Research Associates, Inc. (CRA), from its offices in Halifax. T...
AI summary A telephone survey conducted in October 2012 by CRA for the MURB program gathered feedback from 37 landlords and property managers on program awareness, motivations, concerns, satisfaction, and recommendations for improvement. The survey used CATI technology and lasted an average of 12 minutes.
region for on-site visits. - Rate code: This field is used to determine the line loss factor. It was empty in 12 percent of the records. All this information is necessary for field activities (on-site visits and surveys) and is often essen...
AI summary The document highlights the need for improving data collection in the tracking sheet used for field activities and impact evaluations. It suggests adding fields to track CFL installation locations, heating and cooling sources, and implementing validation processes to ensure data completeness and accuracy.
Table 7: Reasons for Participating in Program Reasons for Participating Single Most Important Reason Other Reasons Sample Size 37 37 To save on energy/To save on energy costs 65% 16% Building management made decision 16% 3% Program was fre...
AI summary Table 7 outlines the primary reasons respondents participated in an energy efficiency program. The most significant reason was saving on energy costs (65%), followed by building management decisions (16%) and program being free (5%). Other reasons included environmental concerns (11%) and planning for energy efficiency upgrades.
2.2.5 Participant Survey A telephone survey with a total of 56 mail-in rebate participants was conducted by Econoler's subcontractor, Corporate Research Associates, Inc. (CRA), from its offices in Halifax. The interviews were conducted in...
AI summary A telephone survey was conducted with 56 mail-in rebate participants to gather feedback on the Business Energy Rebates (BER) program, focusing on free-ridership, program awareness, participant motivations, and satisfaction. The survey was carried out in 2012 using CATI technology and lasted an average of 13 minutes.
Table 6: Previous Program Participation Other Program Participation 2011 (%) 2012 (%) Sample Size 43 56 Yes 21% 30% No 65% 66% Don't know 14% 4% Program Participation 2011 (#) 2012 (#) Sample Size 9 17 Smart Lighting Choices (SLC) 7 Custom...
AI summary Table 6 presents data on previous program participation, showing a slight increase in participation from 2011 to 2012, with a sample size of 43 in 2011 and 56 in 2012. The participation rates for various programs are also outlined, including Smart Lighting Choices, Custom Retrofit, and Small Business Energy Solutions.
Table 12: Importance of Energy Management Importance of… 2011 (%) 2012 (%) Sample Size 43 56 Reducing energy usage 98% 100% Managing energy costs 93% 96% Those giving a rating of 5 or 4 on a scale where 5= "Very important" and 1= "Not at a...
AI summary The survey results highlight a strong commitment to energy efficiency, with nearly all participants considering it very important. A high percentage indicated a likelihood of purchasing energy-efficient measures in the future, showing a positive trend towards energy management and participation in energy efficiency programs.
Satisfaction and recommendation S1. On a scale from 1 to 10 (where 1 = not at all satisfied and 10 = very satisfied), how would you rate your overall satisfaction with the Business Energy Rebates program? Scale: S1a. If S1<8, would you car...
AI summary The text outlines a survey conducted to assess satisfaction with the Business Energy Rebates program, covering aspects such as overall satisfaction, program support and communications, and rebate processing. It also mentions a separate study on new Codes and Standards in Nova Scotia.
Name: Telephone #: program.) (Note: Thank and terminate call. Schedule interview with best contact regarding experience with the V5. According to our information, through its participation in the Business Energy Rebates Program, your compa...
AI summary The text is part of a survey related to the Business Energy Rebates Program, asking participants about their prior involvement in other Nova Scotia Power or Efficiency Nova Scotia programs. It includes questions about participation, program awareness, and specific rebate information.
importance of each of the following in your decision to implement the energy-efficient [MEASURE CATEGORY] measure you implemented through the Program. Factor (READ AND RANDOMIZE) Responses a. The Efficiency Nova Scotia rebate(s) Response 9...
AI summary The text presents a table that collects responses on the importance of various factors in implementing energy-efficient measures through a program. The responses are largely 'Don't Know' or 'Refused,' indicating a lack of engagement or knowledge from participants.
≢ ECC NOL .≣R 8. 9. 96. 100. 101. (Business associate or friend / Word of mouth) (Trade show) (Other way, specify:) (Don't know) (Refused) P4. 1. 2. 3. 4. 5. 6. 7. 8. 96. 98. 99. What was the SINGLE most important reason your company or or...
AI summary The text contains survey questions related to customer participation in a Custom program, focusing on reasons for participation and decision-making responsibilities. It includes options for responses such as incentives, energy savings, and technical support.
APPENDIX I - RECOMMENDATIONS Sections Recommendations Tracking Sheet 5. Track the market sector of each customer: The PM should add a column to indicate the customer's market sector (e.g. "Commercial," "Industrial," "Institutional," etc.)...
AI summary The recommendation suggests adding a column to track the market sector of each customer in the tracking sheet. This would help identify which sectors contribute the most to the program and adapt marketing strategies accordingly.
2.2.4 Participant Survey A telephone survey with a total of 151 program participants was conducted by Econoler's subcontractor, Corporate Research Associates, Inc. (CRA), from its offices in Halifax. The interviews were conducted in Novemb...
AI summary A telephone survey of 151 program participants was conducted in November 2012 by CRA to assess program features such as spillover, free-ridership, awareness, participant motivations, satisfaction, and recommendations for improvements. The survey used CATI technology and took an average of 11 minutes per interview.
Table 3: Sample Size and Sampling Error Survey Population Sample Size (n) Sampling Error at 90% Confidence Interval 2011 Participants 1,468 61 ±10.4% 2012 Participants – Overall 151 2012 Participants – SBES 1,239 1 76 ±9.1% 2012 Participan...
AI summary Table 3 presents sample sizes and sampling errors for different surveys conducted in 2011 and 2012, including the SBES and CDI programs. The data includes population sizes, sample sizes, and sampling errors at a 90% confidence interval.
3.3 PARTICIPANT PERSPECTIVES Since BES is comprised of two components (SBES and CDI), the 2012 participant survey was conducted with participants from both SBES (n=76) and CDI (n=75). Participants who took part in both components were aske...
AI summary The 2012 participant survey for the Building Efficiency Program (BES) included participants from both the Standard Building Efficiency Program (SBES) and the Commercial Demand Initiative (CDI), with 76 and 75 participants respectively. Those participating in both components were only asked to answer questions about one component.
Table 4: Program Awareness 2011 2012 Sources of Program Awareness SBES (%) SBES (%) CDI (%) Sample Size 61 76 75 TOTAL ENSC SOURCES 37% 77% ENSC staff/presentation 34% 14% 43% Newspaper/media 3% 8% 7% Bill insert 3% 7% 5% Literature receiv...
AI summary Table 4 presents program awareness data from 2011 and 2012, showing the sources through which participants became aware of energy efficiency programs. Word of mouth and ENSC staff/presentations were the most common sources of awareness, with significant changes observed between the years.
Businesses and organizations chose to participate in the program for a number of reasons. Among these, saving on energy costs was the primary motivation for both SBES (66%) and CDI (49%) participants. For fewer participants, the primary re...
AI summary Participants in the SBES and CDI programs were primarily motivated by energy cost savings, with additional motivations including improved lighting and energy efficiency. Environmental protection was a less common motivator. The survey methodology was updated in 2011 to allow multiple responses for program awareness sources.
While one-half of the participants did not offer any suggestions on program improvement (51% for SBES and 55% for CDI), those who did suggested the following: increasing advertising (9% for SBES and 4% for CDI), better communication (7% fo...
AI summary Survey results indicate that while half of the participants did not provide suggestions for improving the SBES and CDI programs, those who did suggested improvements such as increased advertising, better communication, more information, and a quicker process.
Satisfaction (Series S) - S1. Thinking of your OVERALL experience with the [Small Business Energy Solutions/Commercial Direct Install] program, including any services or energy efficient products received and installed, how satisfied were...
AI summary The document contains survey questions related to customer satisfaction with the Small Business Energy Solutions and Commercial Direct Install programs. It asks participants to rate their overall satisfaction and identify the primary reasons for dissatisfaction, such as delays, product suitability, and incentive levels.